V-Flyer

Hi.
It is now two weeks that I have been without a landline waiting for BT to repair a local cable and I hate making calls on a mobile. Sky box played up over Xmas and I had a stressful time trying to understand instructions from Asia on a crackly mobile line. Then yesterday, with a bang and initial ghastly burning smell the boiler packed up and everyone round here is on an extended Yuletide break ....... Keeping warm with a fan heater and duvet.
I know there are folks far worse off and I keep telling myself that - but if anyone out there feels moved to send me a cheery face or kind word I would appreciate that !!!
Thanks.
Hiljil

I feel for you - our heating conked out a few weeks ago and took 3 visits from British Gas to fix ( the last visit taking 11 hours!!!!!) . I was like a bear with a sore head so you have my complete sympathy.
DL

Man walks into a pub and sees a sign

"A pie, a pint and a kindly word - £5" so he orders it from the barmaid.

The pie and pint are soon served.

"What about the kindly word?" Asks the man to which the barmaid replies ...



"Don't eat the pie!"

That's miserable. I had 3 weeks unable to leave the house without gas and electricity after the hurricane in 86 and they were dropping in red cross parcels for the children! I hope the Gas is sorted very soon and it does seem to be the case that if you ring and complain loud enough and often enough they act quicker just to get you off their books!

Thank You sooooo much. You made me laugh out loud tontybear. Just what I needed .
Thank You too DL and Jacki. I feel much happier.

Oh my, no heating either, I know how that one feels And you can't get anyone to DO anything over this extended holiday either.... one thing though, I hope BT are routing your landline phone via your mobile, so you're not having to stand the extra cost involved with mobile calls????

It seems people can phone me on my mobile using landline costs but when I phone out I get charged mobile prices. So I have a nice bill for my calls to Sky . However, I have been told I can claim this back when it is all settled. I wonder .....

Dear Hiljil,
Hope you get things sorted soon, we were without internet and landline for only 7 days and it seemed like an eternity, I managed in the end to send an e-mail to the customer care department from our friends computer and within the hour we had a phone call from India (I know) but he said an engineer would be asigned to our case immediately (we thought one already had been) and we got a phone call on the mobile and they were round that day to fix the outside cable
I managed to get back the rental charge for the week but they wouldn't budge on the calls we had to make to elderly relatives etc as he said(english operator) it was classified as a luxury What I said but they still wouldn't give any refund

Have you got BG cover as they will come out same day 24/7 if you have no heat ours packed up but hubby managed to fix it as the new box they fitted keeps getting confused with the signal
from the airing cupboard to the box on the wall.

Good luck and have a warm drink under the duvet, hope you have a better new year. regards Linda

Hi Hiljil

Bet you could do with a flight to sunny Florida right now!!! Sorry couldn't resist

Hope all gets sorted out soon and wish you a Happy Warm New Year.

Sunshine

Sorry to hear this - we too are without heat as we returned home from Christmas away to find the boiler broken.

Thanks, Sunshine ! And a Happy New Year to you too !!
Good luck at240 getting yours sorted.
No I don't have a BG contract but I do have a good friend who is an electrician ( ! ) and he has just returned home from Xmas away. He came to look at boiler and lo and behold it was an electrician I needed. The circuit board had blown. So awaiting new part !
My friendly Indian lady tells me the BT engineer hopes to start ( start ?! ) on Monday .......
Happy New Year Everyone .

Thanks and good luck!

Best wishes and better luck for next year!!

Try searching for BT on this website and then email all the relevant ones.

http://www.ceoemail.com/index.php

I have emailed the CEO of BT a couple of times and surprisingly you get a very quick response when you start to 'hassle' the bosses.

W.

I've also had occasion to contact the Chief Exec of BT (Ian Livingstone) about a month ago or so - he did reply, but was pretty disinterested. Good luck though, you may have a better experience!

hiljil wrote:Thanks, Sunshine ! And a Happy New Year to you too !!
Good luck at240 getting yours sorted.
No I don't have a BG contract but I do have a good friend who is an electrician ( ! ) and he has just returned home from Xmas away. He came to look at boiler and lo and behold it was an electrician I needed. The circuit board had blown. So awaiting new part !
My friendly Indian lady tells me the BT engineer hopes to start ( start ?! ) on Monday .......
Happy New Year Everyone .

That's great news - and what a relief for you. I know it hasn't been THAT cold the last few days, but oh, doesn't it just feel that way with so much rain. Sheer luxury to have heat and hot water

catsilversword wrote:

hiljil wrote:Thanks, Sunshine ! And a Happy New Year to you too !!
Good luck at240 getting yours sorted.
No I don't have a BG contract but I do have a good friend who is an electrician ( ! ) and he has just returned home from Xmas away. He came to look at boiler and lo and behold it was an electrician I needed. The circuit board had blown. So awaiting new part !
My friendly Indian lady tells me the BT engineer hopes to start ( start ?! ) on Monday .......
Happy New Year Everyone .

That's great news - and what a relief for you. I know it hasn't been THAT cold the last few days, but oh, doesn't it just feel that way with so much rain. Sheer luxury to have heat and hot water

Oh damn, jumped the gun there... still waiting for part

catsilversword wrote:I've also had occasion to contact the Chief Exec of BT (Ian Livingstone) about a month ago or so - he did reply, but was pretty disinterested. Good luck though, you may have a better experience!

I had a call from his 'pa' the next day on both occasions, one issue was resolved within the week (new pole/line install) and compensation of 3 months line rental paid, plus the costs of using my mobile. The 2nd was my ex's Grandmother who had basically been ripped off by them sending her a new phone every 6 months and billing her for supplying them and an equipment charge. That was resolved in 2 calls - all her money refunded plus interest and 6 months line rental credit.

It's all in the wording of the email

W.

Wow, thank you for such helpful advice ( & web addresses ! ). I can't thank you all enough. So morale boosting.
But I think I have angered the gods somehow as out of the blue just now kettle, TV, fan heater and washing machine all went " off ". Thank goodness I know where the trip switch is in the garage (brrrrrr ) . But why ? A pity my electrician friend is now away for the weekend !!
More puzzled than glum hiljil

If you haven't yet........do email the BT CEO. I had cause to do in the past and he replied and one of his Director's then followed up and got my problems sorted.

Good luck.

Jon

PilotWolf wrote:

catsilversword wrote:I've also had occasion to contact the Chief Exec of BT (Ian Livingstone) about a month ago or so - he did reply, but was pretty disinterested. Good luck though, you may have a better experience!

I had a call from his 'pa' the next day on both occasions, one issue was resolved within the week (new pole/line install) and compensation of 3 months line rental paid, plus the costs of using my mobile. The 2nd was my ex's Grandmother who had basically been ripped off by them sending her a new phone every 6 months and billing her for supplying them and an equipment charge. That was resolved in 2 calls - all her money refunded plus interest and 6 months line rental credit.

It's all in the wording of the email

W.

Oh, totally agree!

hiljil, you must be wondered if there is a conspiracy going on. I reckon BT are purposely not repairing your landline so you can't rant about your phone, boiler, sky, etc etc.
Things can only improve I hope. Happy new year

Look on the bright side - at least you're dry.

Hope it gets sorted soon