Some may or may not of seen my comment regards my recent outbound flight to Dubai on BA which was not really my choice as would of preferred to by on VS but at time of booking the work trip BA had a sale on so were £1K cheaper. On board I asked for more water only to be told that I should of bought water in the terminal. Anyway, response below from BA
"Thank you for your email dated 30 May 2014. I am sorry you found our staff to be rude and unhelpful when you travelled with us to Dubai. I can understand how upsetting this must have been for you and I agree that this is not the kind of service you would expect from British Airways. Please accept my sincere apologies.
While the lack of service you experienced is unusual and not the standard of our company, there is no excuse for this kind of an attitude on the part of our employees. The problems you mentioned have been brought to the attention of our management.
We value your business and we do appreciate hearing from our customers, as their comments are vital for us to continue improving our standards.
Once again, please accept my sincere apologies for the inconvenience and annoyance this incident caused. Thank you for following this up with us and for giving me the opportunity to respond to your concerns. We hope you will give us another chance to serve you better when you next fly with us.
Best regards"
"Thank you for your email dated 30 May 2014. I am sorry you found our staff to be rude and unhelpful when you travelled with us to Dubai. I can understand how upsetting this must have been for you and I agree that this is not the kind of service you would expect from British Airways. Please accept my sincere apologies.
While the lack of service you experienced is unusual and not the standard of our company, there is no excuse for this kind of an attitude on the part of our employees. The problems you mentioned have been brought to the attention of our management.
We value your business and we do appreciate hearing from our customers, as their comments are vital for us to continue improving our standards.
Once again, please accept my sincere apologies for the inconvenience and annoyance this incident caused. Thank you for following this up with us and for giving me the opportunity to respond to your concerns. We hope you will give us another chance to serve you better when you next fly with us.
Best regards"