Thank You British Airways
Had to cancel next weeks holiday as Jess our border collie has not been well and the vet advised against Kennels ... not covered on insurance ..would have been if she had run off but not for her illness,
Thought we would loose everything as the flights etc were no refundable.
Spoke to BA via the Exec club who were fantastic they asked why we were cancelling explained the reason, the guy on the phone went off to chat to his supervisor and he came back and said we could re book for a future date for £60 told us it is normally only if a family member is ill but they were happy to make an exception in this case!! supervisor must have been a dog lover !!!
That is what I call FANTASTIC customer service so all booked again for next April
Had to cancel next weeks holiday as Jess our border collie has not been well and the vet advised against Kennels ... not covered on insurance ..would have been if she had run off but not for her illness,
Thought we would loose everything as the flights etc were no refundable.
Spoke to BA via the Exec club who were fantastic they asked why we were cancelling explained the reason, the guy on the phone went off to chat to his supervisor and he came back and said we could re book for a future date for £60 told us it is normally only if a family member is ill but they were happy to make an exception in this case!! supervisor must have been a dog lover !!!
That is what I call FANTASTIC customer service so all booked again for next April