Had two poor flights with BA in the summer (and write TRs of them on here). I sent off two invidual complaints, the first addressing a tatty plane and loss of bulkhead seats was replied to within 5 days. No mention of the 2nd complaint relating to an 8 hour delay.
I complained again late July, and then followed up that complaint with an email then a phone call. It would seem they had merged the two complaints into the one as they were part of the same booking number. They were now aware of it and will have a look.
That was the end of July. I have occasionally given them a tweet or phone call to chase them up but the response back is they're looking at it and can't give me an estimated date as to when they'll respond.
I think 10 weeks is sufficient, is there a time limit on these things? Those who have also complained what's the average response time for an EU compensation claim?
I complained again late July, and then followed up that complaint with an email then a phone call. It would seem they had merged the two complaints into the one as they were part of the same booking number. They were now aware of it and will have a look.
That was the end of July. I have occasionally given them a tweet or phone call to chase them up but the response back is they're looking at it and can't give me an estimated date as to when they'll respond.
I think 10 weeks is sufficient, is there a time limit on these things? Those who have also complained what's the average response time for an EU compensation claim?