Hi all. Bought tickets lgw-cun and, as we’ve dropped to bronze, had to pay £75 each per sector to pre-select seats. Flew outbound late Jan and due to fly back next Monday (23rd). Flying CW and always book bulkhead so neither of us have to climb over anyone’s legs (both short ). Reserved 5a and 5b on configuration shown to achieve this. Earlier this week I noticed BA app said our seats had changed so selected link to view seats and it advised no seats were reserved but that they were now available to reserve (which at -7 days they would be anyway being bronze) but seat map strangely shows cabin rows as 1-4 (no cabin has this configuration/numbering in cw) and whilst it tells me to select seats, the map shows none available for selection. I tried emailing BA on Tuesday but told I needed to call so I called on Wednesday but got the Indian call centre who, after a 15min call on a mobile from Belize, told me that there was probably a pending aircraft change and I should be able to select seats Thursday morning. It’s now Saturday and the app is still showing no availability. Do you think I have anything to worry about or is this normal? I leave Belize lunchtime tomorrow to travel into Mexico, overnight in chetumal and then long road trip to cancun airport so I will have limited if any internet so am concerned that the problem may be more than a possible aircraft change. Any ideas or should I not be worried?
I could be wrong but it sounds like there’s been a change to one of the 777s that has a First cabin even though it’s a route on which no F is sold.
The F cabin won’t be used unless the CW cabin is full, in which case it’ll be opened up for some lucky CW passengers (though with the standard CW service).
Unfortunately when this happens a bug means the seat map you see in MMB automatically shows the F cabin, which you can’t book in, and won’t let you see the CW cabin, which you can.
I don’t know if there’s a solution, other than to keep checking the seat map, check in ASAP and try asking at check in whether rows 1-4 are available. You never know ....