quote:Originally posted by miopyk
Another one with excellent service experience from Bose. Bought my son a set of in ear headphones in LA last year and the jack broke in March. Sent them back to Bose UK and got a new pair by return. No cost, no arguments.
The second pair packed up in October, the left bud stopped working. Took them into the Bose shop in Portsmouth and they replaced them on the spot, couldn't have been more helpful. I was so impressed we spent another 500 in the shop.
I love doing business with companies that take customer service seriously. There may be better headphones out there but Bose gets my money every time.
Miopyk[8D]
Interesting comments, yet you had two pairs of expensive ear phones and both failed within one year. Terrible product + good customer service = ???.
I am on my fourth pair of QC3s after the three previous failed (internal connections, no sound). I've paid for two of them so that's >500 worth of Bose earphones. In the last rotation, it has taken from August until last week to get Bose to replace them after being fobbed with swaps to external cables, post strikes and just inadequate inefficiency.
I now believe Bose customer service is no longer as good as it was and question why earphones at the upper end of the market, costing several hundred pounds, go wrong to readily [?].
There's a plane at JFK, to fly you back from far away
all those dark and frantic transatlantic miles