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#929745 by backdoc
05 Dec 2016, 15:59
No credit for Tier Points/Miles flown 15Nov & 23Nov... UPDATE >-(

Just got this response from an email I sent to FlyingCo requesting assistance for missing credit and how to access my FlyingCo account.

Thanks for your email and your patience through the recent system upgrade we have had.

Apologies that you are unable to see your Virgin credited miles, yet can see the Delta flights at this time.

We have a system glitch at present which is being fixed as we speak, and this is affecting quite a lot of accounts for the last three weeks since the system upgrade took place where some transactions are not crediting for our flights. All accounts will have their miles credited in due course, but I am unable to advise when this will be. Be rest assured though that whatever qualifying flight is missing we will credit these asap!

In regards to the Flying co access, the Flying co section is currently offline as we are relaunching a new site very soon within the next few weeks. So for the time being you can contact us as your dedicated team in regards to Flying co queries either by call or via email Mon-Fri 0830-1700.

Again thank you for your patience through this disruption, we have noted your flights missing and we will keep an eye on them for you.




backdoc wrote:Yes, its crazy, but for those of us on the West Coast, it makes it easy to maintain Gold status by flying ridiculous tier point runs on Delta. My partner flew LAX-SEA-SLC-SEA-LAX in one day in First on 18Nov on Delta for $550.60, which earned 300 Tier Points. The Tier Points were credited in 2 days. I flew LAX-LHR RT in UC 15Nov-23Nov on VS and still have no credit for my flights. >-(

Steve

mitchja wrote:Hopefully my maths is correct here, but the entire system is now just utterly bonkers when I will now earn more VS tier points flying on Delta in First between SFO>LAX return which a total of just 676 miles and cost ~£250 than I will flying VS in Premium TALT between MAN>JFK on a K fare (~£750) which is 6660 miles >-( >-( >-(

DL SFO>LAX return flight in First 676miles = 150 TP's
VS return flight MAN>JFK in Premium 6660miles = 100 TP's
#931520 by stevebrass
18 Jan 2017, 15:15
Booked reward seats (outbound only) using my AMEX ec to pe upgrade vouchers. No problems using them. With the return should cost me 50000 miles plus taxes which is okay for 2 pe seats.
#932063 by joeyc
28 Jan 2017, 20:53
fillipbrown wrote:Can anyone confirm that with the new changes is a 'G' still an upgrade-able upper class seat?


The G fare is the reward fare bucket for upper class yes. As a ticket, it is not upgradeable as there is nothing further forward unless you wish to fly the plane :cool:
#932064 by fillipbrown
28 Jan 2017, 20:55
joeyc wrote:
fillipbrown wrote:Can anyone confirm that with the new changes is a 'G' still an upgrade-able upper class seat?


The G fare is the reward fare bucket for upper class yes. As a ticket, it is not upgradeable as there is nothing further forward unless you wish to fly the plane :cool:


Thanks for confirming joey. I am seeing a G fare code on the website but I am being told that it is different for full rewards and upgrades which is news to me if that is the case!
#932066 by pjh
28 Jan 2017, 21:18
fillipbrown wrote:
joeyc wrote:
fillipbrown wrote:Can anyone confirm that with the new changes is a 'G' still an upgrade-able upper class seat?


The G fare is the reward fare bucket for upper class yes. As a ticket, it is not upgradeable as there is nothing further forward unless you wish to fly the plane :cool:


Thanks for confirming joey. I am seeing a G fare code on the website but I am being told that it is different for full rewards and upgrades which is news to me if that is the case!


I think the the only difference is in the number of miles required between a full reward and an upgrade from from a paid PE or Economy ticket.
#935661 by bassaidai2222
30 May 2017, 15:36
Dear all. I have been trying to book reward flights now with VA but can never get on the correct site as it always displays server error etc ..previously when trying to do this the main site came up and displayed the dates reward flights were available this is not possible now ..I have spoke to FC and the only answer I get is to keep trying the needed dates on a day to day basis, I said this is very frustrating and time consuming. ..can anyone help please Dave W...
#935666 by pjh
30 May 2017, 20:08
bassaidai2222 wrote:Dear all. I have been trying to book reward flights now with VA but can never get on the correct site as it always displays server error etc ..previously when trying to do this the main site came up and displayed the dates reward flights were available this is not possible now ..I have spoke to FC and the only answer I get is to keep trying the needed dates on a day to day basis, I said this is very frustrating and time consuming. ..can anyone help please Dave W...


What route and dates are you looking for? I can bring the page up no problem, searching a 5 week window. What I can't do is the old style showing of all classes on one screen. Let me know dates / numbers / class and I'll take a screenshot and post here.
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