http://www.thisismoney.co.uk/money/holi ... -real.html
Seems as if an email which looks like a scam, linked to a ropey number, showing their it systems f**kup to the general public again...
How much of the brand value did they lose in this cheap upgrade disaster??
Basically, they systems crashed and lost all the payment information for reserved seats. So the seats are reserved but need to be repaid.
Sounds to me they are reserved, already, why repay?
Frankly probably cost them more in brand to ask the customers to pay again, give them those for free, that's what I say....
Seems as if an email which looks like a scam, linked to a ropey number, showing their it systems f**kup to the general public again...
How much of the brand value did they lose in this cheap upgrade disaster??
Basically, they systems crashed and lost all the payment information for reserved seats. So the seats are reserved but need to be repaid.
Sounds to me they are reserved, already, why repay?
Frankly probably cost them more in brand to ask the customers to pay again, give them those for free, that's what I say....