Just logged into my booking for October flying to Varadero to find I'm now flying the following day into Havana. Glad I didn't book the Sofitel at LGW yesterday which I nearly did!
MoJoJo
No doubt another "computer glitch" Vs would like to blame
Crawley Towers needs to wake up and get a grip on how IT issues are impacting on customer satisfaction.
Many of us here would say Virgin's USP is the way in which it engages with customers - good staff are consistently bein g let down by an IT system inherited from Delta, which has been shoehorned to meet a need at a lower cost.
buns