Hi all
Wonder if you can help?
I was caught up in Brussels Monday due to the initial bad weather and ensuing chaos. What are my rights in relation to EU 261 - i know there seems to be an exclusion where weather is a factor.
My issue is the does this include the knock on effect of whether? My flight was shown as going on-time up until hours before schedule departure time, then it slowly crept out later and later and reasoning on BA app was 'due to late arriving aircraft'. When the flight was cancelled the reasoning was 'adverse weather' - clever ey.
Anyway we were bumped to a flight on Wednesday but having young kids at home that didnt work. BA systems were down in the terminal and when we got our time at the desk and explained our situation we were told 'make your own way home, document costs and BA will refund you' - i shelled out close to 1000 euros to get a hotel and eurostar the following days.
Am i goign to get stiffed here or decent chance of compensation / reimbursement?
Cheers
Shane
Wonder if you can help?
I was caught up in Brussels Monday due to the initial bad weather and ensuing chaos. What are my rights in relation to EU 261 - i know there seems to be an exclusion where weather is a factor.
My issue is the does this include the knock on effect of whether? My flight was shown as going on-time up until hours before schedule departure time, then it slowly crept out later and later and reasoning on BA app was 'due to late arriving aircraft'. When the flight was cancelled the reasoning was 'adverse weather' - clever ey.
Anyway we were bumped to a flight on Wednesday but having young kids at home that didnt work. BA systems were down in the terminal and when we got our time at the desk and explained our situation we were told 'make your own way home, document costs and BA will refund you' - i shelled out close to 1000 euros to get a hotel and eurostar the following days.
Am i goign to get stiffed here or decent chance of compensation / reimbursement?
Cheers
Shane