This is a Trip Report from the Upper Class cabin
Ground Staff
Food & Drink
Entertainment
Seat
Cabin Crew
Check in was OK but not as good as London. The lounge was fine to relax in.
The flight was due out at 1605 and at 1500 a Virgin rep came to the lounge to inform us we were boarding. Most took exception to being called early and refused to go yet saying it was far too early.
About 10 minutes later a very unfriendly rep from the lounge asked us if we were flying Virgin and that we had missed the escort.
One guy told here we were only boarding at gate 1 which was 50 yards away, to which she replied 'oh no you are going from another terminal and hope you all like a long walk!'
We decided we had better go and we went to gate 1 and yes we were being bussed to Terminal 1. Had the original escort told us this I'm sure all would have complied.
However we boarded the Pretty Woman and departed on time.
The flight deck informed us the crossing was to be 9hrs 30 mins and yet again the weather was good Eastbound (whew!)
Having read many reports before I flew, I can now see how the cabin crew can make the difference between a great flight and a not so good flight.
The cabin crew coming out were superb, but on the return (with the exception of one excellent lady) they were much less friendly and welcoming. This really did make a difference to the experience.
The food was also not so good but breakfast was nice.
Apart from a bumpy take off due the heat rising from the desert, the eventual 10 hr 10 mins flight was smooth and sleep was easy on those fantastic beds.
Will we fly UC again ? Yes we will. The whole experience was good, especially if you get a good flight crew.
Thank you Virgin!