VS044 LAS-LGW 9 May 06 (Upper)

This is a Trip Report from the Upper Class cabin

Ground Staff

Food & Drink

Entertainment

Seat

Cabin Crew

Following 8 days in the Vegas sunshine, we arrived at McCarran airport for our return to LGW.
Check in was OK but not as good as London. The lounge was fine to relax in.
The flight was due out at 1605 and at 1500 a Virgin rep came to the lounge to inform us we were boarding. Most took exception to being called early and refused to go yet saying it was far too early.
About 10 minutes later a very unfriendly rep from the lounge asked us if we were flying Virgin and that we had missed the escort.
One guy told here we were only boarding at gate 1 which was 50 yards away, to which she replied 'oh no you are going from another terminal and hope you all like a long walk!'
We decided we had better go and we went to gate 1 and yes we were being bussed to Terminal 1. Had the original escort told us this I'm sure all would have complied.
However we boarded the Pretty Woman and departed on time.
The flight deck informed us the crossing was to be 9hrs 30 mins and yet again the weather was good Eastbound (whew!)
Having read many reports before I flew, I can now see how the cabin crew can make the difference between a great flight and a not so good flight.
The cabin crew coming out were superb, but on the return (with the exception of one excellent lady) they were much less friendly and welcoming. This really did make a difference to the experience.
The food was also not so good but breakfast was nice.
Apart from a bumpy take off due the heat rising from the desert, the eventual 10 hr 10 mins flight was smooth and sleep was easy on those fantastic beds.
Will we fly UC again ? Yes we will. The whole experience was good, especially if you get a good flight crew.
Thank you Virgin!

Nice TR daveinkent, shame the crew were not upto scratch[:)]

Someone or a large group of people need to make a serious representation to Virgin about their inconsistancy in cabin crews attitudes, its really is starting to give them a bad name.

I am wondering wether a consistantly mediocre attitude is preferable to absolutely fantastic or dismally bad.

I have experienced fantastic followed by indiference to the point of rudeness all in one holiday.

Come on VA improve your staff training, if you can have your call centre all reading off the same hymn sheet why oh why do your cabin crew appear to have two choices collectively wonderfull or downright surly.

[ChuckC]

Dave,
Agree with EGG. VS does make a point of listening to pax input; more than once we have seen the value of letting your voice be heard. So please do send a note to customer service and try to be as specific as possible.

We look forward to your continuing contributions to the Forums here at V-Flyer. Thanks, Dave.

Chuck-

Welcome to V-flyer Dave,

As stated above you really should write to/email customer services as its only via feedback that things improve..

Thank you all very much for your comments.
From what I read it seems most of the outbound flights are OK. Maybe because the crew are happy to be going somewhere nice for a few days? The outbound crew were fantastic. The FSM was very helpful and informative and the rest of the team could not do enough to help you.
But that just does not seem to be the same with all crews, and when you are paying premium rates for fares you really do expect a high standard. But no matter what class you fly the cabin crew and even the flight deck crew can really make the difference between wanting to fly that airline again.