This is a Trip Report from the Upper Class cabin
Ground Staff
Food & Drink
Entertainment
Seat
Cabin Crew
Originally posted by Lipstick
The Premier Team were selected for exceptional customer service skills which is fantastic, but they've not been given the skills of how to check in quickly.
Hm. What are VS trying to do by bringing in 'externals' to take a flagship role? Are they trying to aggrevate their existing staff by removing their opportunities for progression through the company?
As for smiles vs. skills, give me skills and speed any day. If they smile, even better!
I expect a vanilla check-in for a lone traveller, with one checked piece, all paperwork in order (e.g. APIS already provided, ETA/Visa all sorted), to take less than 2 minutes (probably less than a minute, but without feeling rushed, with a good clerk) from walking up to the counter.
Just what is going on in Crawley?
Mike
