This is a Trip Report from the Economy cabin
Ground Staff
Food & Drink
Entertainment
Seat
Cabin Crew
We boarded on time and were soon in the air with a flight time of 8hrs 25 mins. I think the flight was pretty full with only a couple of empty seats.
The crew were really friendly and we had a crew member sat in the jump seat in front of us for take off and landing who was lovely and chatted to us for a while. The food was actually ok and better than I remember from our last economy trip. The choices were chicken in a creamy mustard sauce or meatballs and spaghetti. I can't remember what the vegetarian option was. We were all impressed with the food quality (even my fussy teenager).
I passed the time watching some programmes on my I pad so I didn't use the entertainment system but the others were happy with the film choices.
The flight was pretty smooth until they started the afternoon tea when the turbulance started and the seatbelt sign came on. After about 10 minutes the pilot told the crew to stop the service and take their seats. It was a bit scary for a bit and was bouncing around for about another 10 mins. The crew then resumed the tea round but were obviously late now so were having to rush. The choice was a chicken and bacon or cheese wrap which were actually quite nice but after the turbulance I wasn't very hungry.
We landed in Atlanta about 30 minutes early and we quickly departed into a fairly busy immigration hall. We had a flight to Jacksonville in two and a half hours time which we thought was plenty of time. Well we joined the line and waited and waited and waited. There were only 2 officers working and it was taking ages. We couldn't use the machines as it was our first time in US with new passports and esta so we had to wait in the line. It took almost 2 hours to get to the front and then it seemed to be a shift changeover which took forever. There were lots of complaints with people trying to push forward saying they had flights to catch. The staff just said "don't worry the airlines will just put you on the next flight. !" We eventually collected our luggage and put it back on the belt and had to go through security again. We now had 10 mins until our next flight was leaving. We jumped on the airtrain to terminal B and ran like the wind to the gate. We were lucky as there was a 30 minute delay on the flight. (never thought I would be glad to have a delay) By this time we were exhausted and just glad to be able to calm down.
The flight to Jacksonville with delta boarded quickly and the flight only took 35 minutes. It seemed to just go up and then straight down, the seatbelt sign stayed on the whole way.
It was quite stressful at Atlanta but going this way saved us quite a lot of money so I would probably do this again but I would probably leave a couple more hours for the transfer.