Hi, my wife and I flew PE both ways to Barbados last May. We have just returned from flying Upper Class both ways to Barbados. The miles for all flights show against my membership number but for my wife, only the most recent trip shows. Having complained to Virgin Flying Club, they have said that as we are past the 6 month deadline to claim for the first trip, there is nothing we can do. We have always flown Virgin to Barbados on numerous occasions and have never had to check and find missing miles before as they have always just been automatically added. Is there anything we can do to get these miles added as feeling slightly let down as we've paid a lot for our flights and would ideally one day like to use these to upgrade... as it stands, I will now always have more than my wife.... Thanks
Was it an error on their part or yours (ie did you forget to assign your wife's FC number)?
If the former, you could try escalating it via a supervisor although you may still be out of luck as the website is very clear on the 6 month rule and it's up to you to check you've received the correct miles:
https://www.virgin-atlantic.com/en/gb/f ... king=false
If the latter, forget it I'm afraid.