property1925 wrote:Never used these, but web site says free treatment on FIRST visit to Clubhouse, then 10% off. Was it not the case that some were always free?
You've always got one complimentary treatment in the clubhouse, whenever I've been in not flying UC I always get 1 comp + 1 paid.
MedwayControl wrote:Hi, I flew out to Miami yesterday and at the time had 35 tier points. In new money that should be 875 but FC showing as 800.
I did receive 3 tier points earlier in the year for the summer promotion which could explain the missing 75 tier points.
I should have had enough tier points from my outbound to Miami yesterday (3 tier points/75 new system) and the return (2 tier points/50 new) but now the system shows that I will be 75 tier points short. I have a Delta first class flight tomorrow that could earn me the additional 3/75 tier points. Question is, should I switch that to earn via FC as currently earning on my sky miles account? Don't want to switch if not necessary for my gold renewal on Virgin.
Currently holding for FC on the phone, 25 minutes and counting! It's sunny outside don't they know! Has anyone had confirmation that the promotional tier point issue will be resolved? Thanks
Ive got this problem too - I'm 200 Tps short from the summer promo. They advised me that they will send it off to the FC Support dept who will turnaround within 48 hours, although I presume it will take longer as they are probably inundated as it is.
Given that they can see our account history, they should really just credit missing TP's immediately.