At what point do you stop trying to claim missing miles and TPs from a trip?
After three phone calls, a Twitter exchange, two e-mails, and contact via the website... I'm stilling missing miles and TPs from a trip taken about a month ago.
It's got to the Kafkaesque point where, on the phone, the customer service agent says: "The trip is flagged as having posted the miles and TPs." "But you can see they've not actually posted to my account, right?" I say. "Yes," they reply, "but the sectors have been flagged as having posted." "OK, but where are the miles and TPs?" "Well, I agree it is strange that they're not showing , sir, but they have been flagged as having posted."
I think I'm owed something like 11,000 miles. At some point (long past, I suspect) the actual cash equivalent value for these miles is worth less than my time expended trying to claim them.
After three phone calls, a Twitter exchange, two e-mails, and contact via the website... I'm stilling missing miles and TPs from a trip taken about a month ago.
It's got to the Kafkaesque point where, on the phone, the customer service agent says: "The trip is flagged as having posted the miles and TPs." "But you can see they've not actually posted to my account, right?" I say. "Yes," they reply, "but the sectors have been flagged as having posted." "OK, but where are the miles and TPs?" "Well, I agree it is strange that they're not showing , sir, but they have been flagged as having posted."
I think I'm owed something like 11,000 miles. At some point (long past, I suspect) the actual cash equivalent value for these miles is worth less than my time expended trying to claim them.