After a hiatus of a couple of years, I am looking to spend some miles on a Virgin Atlantic flight to Antigua in late Oct or Nov this year. No UC reward seats online, so I phone up and get confirmed no UC reward seats in a 5 week period in which I could travel. I then say can I do UC for cash out and PE reward back (which is available). The rep says she has to transfer me to the UC team, and after 15 more minutes of holding I hang up. Phone again - on hold for 5 mins, hang up. Leave it 10 mins, phone again - on hold for 5 mins, finally speak to a chap who says you cannot mix and match cash and reward seats anymore.
So putting aside the poor customer service / extremely busy VS staff.... If I want a redemption - it has to be both ways - is that right ???
Which if true makes it impossible to get my US west coast trip next summer (given that getting two UC reward seats back to the UK is impossible in my limited experience). In the past I have gone out on UC reward seats and back for cash.
So putting aside the poor customer service / extremely busy VS staff.... If I want a redemption - it has to be both ways - is that right ???
Which if true makes it impossible to get my US west coast trip next summer (given that getting two UC reward seats back to the UK is impossible in my limited experience). In the past I have gone out on UC reward seats and back for cash.