Hi everyone,
I recently booked a flight to Havana, returning to London from Varadero. Having just gone online to get a quote for a friend who might join us, the return leg is showing no flights available 10/3/18. (Alarm bells sound as I would be shocked if it was sold out already!)
Cuba is complex because flights have to be booked through Virgin Holidays, not VS - due to legal restrictions.
I go on Virgin Atlantics live chat to find out what's going on and the agent insists my flight from Varadero to London is full... having checked my seat map, it is wide open in all cabins (so I feel this is HIGHLY unlikely).
I call VS and the agent informs me the Varadero route is soon to be ceased. He goes away to find out when, and upon return tells me an announcement hasn't been made so he can't provide any info and refers me to VH.
I ring VH and they too cannot understand why all VRA flights are unable to book for the whole of 2018. They claim it could be a technical issue, and they'll get in touch with me next week.
Looks like I will have to wait for VH to contact me. I cannot fly on any other day because of work commitments so am hoping the find a way to re-route us to London via Miami... lots of mixed messaging and the waiting game begins!
I recently booked a flight to Havana, returning to London from Varadero. Having just gone online to get a quote for a friend who might join us, the return leg is showing no flights available 10/3/18. (Alarm bells sound as I would be shocked if it was sold out already!)
Cuba is complex because flights have to be booked through Virgin Holidays, not VS - due to legal restrictions.
I go on Virgin Atlantics live chat to find out what's going on and the agent insists my flight from Varadero to London is full... having checked my seat map, it is wide open in all cabins (so I feel this is HIGHLY unlikely).
I call VS and the agent informs me the Varadero route is soon to be ceased. He goes away to find out when, and upon return tells me an announcement hasn't been made so he can't provide any info and refers me to VH.
I ring VH and they too cannot understand why all VRA flights are unable to book for the whole of 2018. They claim it could be a technical issue, and they'll get in touch with me next week.
Looks like I will have to wait for VH to contact me. I cannot fly on any other day because of work commitments so am hoping the find a way to re-route us to London via Miami... lots of mixed messaging and the waiting game begins!