My AU membership was due to be renewed on the 31/10. Unfortunately for me on that day Virgin FC decided to go through all the mistakes that had happened with Delta giving to many Tiers & Points to everybody earlier in the year, once they had sorted my a/c I was left with 1015 Tiers enough to renew for another year, I was missing 50, but I knew I would be losing the Tiers over the 1000 so didn't query them.
I then checked my a/c the following day & according to VS I only had 975 making me 25 Tiers short, I could see that Virgin had not kept their side of the agreement by giving me only 100 instead of 125 per sector for my return Upper Class flight this September, which was booked before the new rate came in on the 13/11/16.
I rang FC & they could see their mistake & told me this would be rectified. The following day my FC a/c is showing me as a Silver Member
I have rang FC several times this week & after being put on hold for 20 mins each call, they have told me they have restored my Gold Membership only to see that my a/c is still showing Silver!!
This is very annoying as I have earned my renewal and now due to no fault of my own I have lost the status that I had hoped to have for another year. This hasn't just happened to me, my husband has also been affected by their error.
Has this happened to anyone else, if so please can you tell me how to resolve it.
I then checked my a/c the following day & according to VS I only had 975 making me 25 Tiers short, I could see that Virgin had not kept their side of the agreement by giving me only 100 instead of 125 per sector for my return Upper Class flight this September, which was booked before the new rate came in on the 13/11/16.
I rang FC & they could see their mistake & told me this would be rectified. The following day my FC a/c is showing me as a Silver Member
I have rang FC several times this week & after being put on hold for 20 mins each call, they have told me they have restored my Gold Membership only to see that my a/c is still showing Silver!!
This is very annoying as I have earned my renewal and now due to no fault of my own I have lost the status that I had hoped to have for another year. This hasn't just happened to me, my husband has also been affected by their error.
Has this happened to anyone else, if so please can you tell me how to resolve it.