Passenger Ratings

V-Flyer has been meticulously collecting ratings from Virgin passengers since 2004 in five important areas of customer satisfaction: Ground Crew & Check In, Seat Space & Comfort, Food & Drink Choice & Quality, Entertainment Choice & Quality and Cabin Crew Service. After years of operating V-Flyer, we've come to learn that these are the key five things that can make-or-break a wonderful flight. We collect this data every time a visitors posts a Virgin trip report, and we do this for the very simple reason that if you're writing up the details of your flight, you're more likely to give a more realistic rating for each category than if you're skimming through a 'bingo card' survey. Below you will see the last three months rolling average, followed by the last twelve month averages and finally the all-time average (going back to 2004), so a comparison of the three will tell you whether things are getting better or worse.

Rolling Three Month Averages

All Cabins

Check In 2%
Seat 2%
Food 1%
IFE 2%
Crew 2%
70 trips anaylised

Upper Class

Check In 40%
Seat 100%
Food 60%
IFE 80%
Crew 100%
1 trips anaylised

Premium Economy

Check In 100%
Seat 100%
Food 40%
IFE 100%
Crew 100%
1 trips anaylised

Economy

Check In 0%
Seat 0%
Food 0%
IFE 0%
Crew 0%
0 trips anaylised

Rolling Twelve Month Averages

All Cabins

Check In 5%
Seat 5%
Food 4%
IFE 5%
Crew 5%
193 trips anaylised

Upper Class

Check In 80%
Seat 85%
Food 70%
IFE 75%
Crew 95%
4 trips anaylised

Premium Economy

Check In 96%
Seat 80%
Food 80%
IFE 90%
Crew 100%
6 trips anaylised

Economy

Check In 60%
Seat 90%
Food 80%
IFE 100%
Crew 80%
2 trips anaylised

All Time Averages

All Cabins

Check In 78%
Seat 80%
Food 74%
IFE 74%
Crew 83%
4090 trips anaylised

Upper Class

Check In 84%
Seat 87%
Food 82%
IFE 79%
Crew 89%
2155 trips anaylised

Premium Economy

Check In 79%
Seat 81%
Food 73%
IFE 75%
Crew 85%
1080 trips anaylised

Economy

Check In 79%
Seat 75%
Food 70%
IFE 76%
Crew 81%
662 trips anaylised

Itinerary Calendar