I know vS has had a bashing in the past over their hold times, but thought I tell you all is not well on the Dark side either.
I wanted yesterday to book a Avios open Jaw return using an Amex 241 voucher, this cannot be done on line so I had to call the Exc club.
Being a Blue member I had to call the 0845 number, only to be advised they are very busy and call wait was an hour!
Tried to call on the non geographic number but a recorded message there said they were too busy so had to suck it up and get in the queue on the 0845 number.
It took 90 mins!!!!! to get through - Stupid! - and to add to that I had to pay a £30 service charge on top of what the 0845 number cost!
According to the chap on the phone they have closed the USA center and all USA calls now route to the Newcastle callcentre, looks like someone forgot to inform HR to recruit!
Am not a happy bunny- but I did manage to get my F Seats
I wanted yesterday to book a Avios open Jaw return using an Amex 241 voucher, this cannot be done on line so I had to call the Exc club.
Being a Blue member I had to call the 0845 number, only to be advised they are very busy and call wait was an hour!
Tried to call on the non geographic number but a recorded message there said they were too busy so had to suck it up and get in the queue on the 0845 number.
It took 90 mins!!!!! to get through - Stupid! - and to add to that I had to pay a £30 service charge on top of what the 0845 number cost!
According to the chap on the phone they have closed the USA center and all USA calls now route to the Newcastle callcentre, looks like someone forgot to inform HR to recruit!
Am not a happy bunny- but I did manage to get my F Seats