#817803 by honey lamb
24 Jul 2012, 23:53
Ever since the events of the night before I left home to come to the USA sleep and I were not on speaking terms and the traditional 8 hours kip had quartered itself - although if I was very, very lucky I might get two of those segments in one night. :# Thus it was that 4:30am on the morning of my flight to Seattle I was sitting up in bed, certainly not bright-eyed and definitely not bushy-tailed, when a sudden thought came into my head. i) I had not done OLCI for this flight to Seattle and it was now approaching the witching hour of T-6 when cheap upgrades to First become available. However, not wishing to pay the exorbitant price the Hilton charges for in-room wi-fi, it was necessary for me to go down to the lobby area and avail of the wi-fi there. So, pulling jeans and a jacket over my jammies (and hoping that the ends weren’t peeping out at the bottoms) :w I popped down and used their own computers to check in. Result! In a few swift strokes of the keyboard and a yielding up of my credit card details, 2F was mine.
y)
A few hours later, and this time properly dressed, I descended once more into the lobby and thence on to the shuttle for SFO where I was checked in swiftly and politely and quickly negotiated the short security line. T2 in SFO really is a nice terminal, light and airy and with good, free wi-fi. I found a nice spot and worked on the TR for my flight from the UK but after a time I was disturbed, first of all by a group of toddlers who had discovered the xylophones placed there for their entertainment and then by another young child who decided there was nothing more she would like to do than swing around in circles on the swivel chair opposite. v( Mom was using her laptop next to her and from time to time remonstrated “Honey, you’ll get dizzy” I was sorely tempted to reply that I was just by watching her darling but decided instead to visit the Ladies and decamp nearer the gate. I had no sooner sat down when boarding was announced and guests in First were invited to board so with a quick hop and a step I was being welcomed aboard and was soon ensconced in 2F. :D

I hadn't been settled too long when my neighbour joined me with a pleasant "Happy 4th of July" to which I responded likewise. The cabin crew quickly followed to take our drinks order and while she ordered a Diet Coke, I announced that as it was a holiday and I was on holiday I would have....

.....answers on a £50 note. Oh, dammit, it's too easy! Yes, of course it was a G&T. Over our pre-flight drinks we bonded and by the time the doors closed we were the best of friends. The lady in charge of the First cabin announced the safety video would be shown and that in First Michael (not his real name) would demonstrate and my neighbour and I looked at him and then each other and agreed that he could indeed demonstrate the safety video as far as we were concerned and that indeed he was a nice piece of eye candy. :o) Michael then proceeded to act out the safety video and it was all we could do not to clutch each other and squeal like a couple of bored housewives at a Chippendales' concert! We almost demanded an encore! :o)

Once the safety video was over (and we had both cooled down by discreetly fanning ourselves with the safety cards - see they DO have a function) :w and we had taken off, we settled down to enjoy the flight. Another round of drinks was on offer and my new best friend decided that she too would join me in celebrating her national holiday and ordered a white wine. y) A rather, actually make that very, nice dish was served up based on a portobello mushroom along with another round of drinks (well you don't expect me to remember details, do you? Slinky had it on another flight. Ask him) :D

While this was going we poked and prodded and prodded and poked at the seat controls and the IFE unit but my new best friend and I could not get them to work. She mentioned it to our cabin crew who was a delightful young woman and she told us that she was aware of it; that she had reported it to the captain and that he was in contact with the ground to see if it could be resolved remotely. On one level it did not matter. We both had iPads and laptops and had our own entertainment but also we just enjoyed talking to each other but it still did not stop us poking and prodding at intervals. I would have liked to have had the map on and so would she and as for the seat controls.... v( However it was never resolved and as we made our approach to SEA our most delightful cabin crew came to us all in First and told us that $150 had been credited to our accounts. Now that IS pro-active! y) y) OK, as a non-USA resident/ Elevate member I don't know how to access this. It is probably against a future flight but that's OK too. I have been in contact with VX on FB who have pointed me in the direction of Customer Services who have said a 10-14 day response time. I've only just contacted them given that I currently have much bigger fish to fry but I'll keep you posted

The flight arrived smoothly and on time. My friend was there to greet me and my new best friend rapidly became ships that pass in the night. Bags came out quickly and I was soon on my way for the next step of my journey - a night in Seattle followed by Alaska y) y) y)

Next TR to follow...
#817805 by David
25 Jul 2012, 00:10
Must add a flight in first on Virgin America to my to do list.

Sounds as though you had a good flight y) and hopefully will be able to get your hands on the credit y)

Thanks

David
#817810 by buns
25 Jul 2012, 04:31
HL

Thanks for yet another captivating TR y)

VX have that sparkle that was once de riguer at VS, but in terms of the CC and their attitude towards customers

buns
#817819 by Darren Wheeler
25 Jul 2012, 08:45
The $150 credit can be very useful. I had a $100 credit from a SFO-LAS Party Bus due to IFE not working. Odd thing was, it did work...

Still, paid for my next SFO_LAS flight so no complaints here.
#817842 by slinky09
25 Jul 2012, 12:27
How lovely, now I too had the mushroom dish last Friday from BOS to SFO ensconced in 1A, but the FA on my flight was such a dab hand at the bloody mary's that I can't quite recall it either. But it was yummy.

Now, I have a friend in San Francisco called Michael, who is a FA on VX and is not someone you'd put a paper bag over ... a quick email to check on whether you really did behave or not methinks!
#817843 by clarkeysntfc
25 Jul 2012, 12:35
Out of interest how much did the upgrade cost? We are flying with VX between LAX and SEA next month so might be interested in upgrading. Only fly in the ointment is that we won't be able to do OLCI because we'll be on the VS23.
#817893 by simonallardice
25 Jul 2012, 21:45
Since VX moved to Sabre, all refunds/credits etc are put into Travel Bank....if you don't already have a travel bank account the system will automatically set one up for you and you should receive an email with the instructions to access it. It's really easy, and you're right, it can only be applied to VX flights....I don't believe you can use it for upgrades or purchasing baggage for instance.
#817901 by Petmadness
25 Jul 2012, 22:22
Great TR as always y) VX definitely seem to have a proactive attitude to their customers and each flight TR I have read is of a pleasant flight ^)
#817908 by pjh
25 Jul 2012, 23:05
honey lamb wrote:However, not wishing to pay the exorbitant price the Hilton charges for in-room wi-fi, it was necessary for me to go down to the lobby area and avail of the wi-fi there.


Oh, look, not needed if you're a Hilton Diamond :w I can sit in my room in a state that will frighten the horses and it doesn't cost me a penny (or cent).

Great TR...but when does the bad stuff start again? :D
#817910 by tontybear
26 Jul 2012, 00:43
honey lamb wrote:.....answers on a £50 note. Oh, dammit, it's too easy! Yes, of course it was a G&T. Over our pre-flight drinks we bonded and by the time the doors closed we were the best of friends. The lady in charge of the First cabin announced the safety video would be shown and that in First Michael (not his real name) would demonstrate and my neighbour and I looked at him and then each other and agreed that he could indeed demonstrate the safety video as far as we were concerned and that indeed he was a nice piece of eye candy. :o) Michael then proceeded to act out the safety video and it was all we could do not to clutch each other and squeal like a couple of bored housewives at a Chippendales' concert! We almost demanded an encore! :o)


Why did the image of Harry Enfields 'Two Old Ladies' come to mind when I read that paragraph ? ): ): ):

clip
#817917 by honey lamb
26 Jul 2012, 07:39
tontybear wrote:
honey lamb wrote:.....answers on a £50 note. Oh, dammit, it's too easy! Yes, of course it was a G&T. Over our pre-flight drinks we bonded and by the time the doors closed we were the best of friends. The lady in charge of the First cabin announced the safety video would be shown and that in First Michael (not his real name) would demonstrate and my neighbour and I looked at him and then each other and agreed that he could indeed demonstrate the safety video as far as we were concerned and that indeed he was a nice piece of eye candy. :o) Michael then proceeded to act out the safety video and it was all we could do not to clutch each other and squeal like a couple of bored housewives at a Chippendales' concert! We almost demanded an encore! :o)


Why did the image of Harry Enfields 'Two Old Ladies' come to mind when I read that paragraph ? ): ): ):

clip

TONTY!!!!!!! v( v( v( v( v( v( v( v(

As if I would wear a dress like that!

THIS is more me ):
#817922 by slinky09
26 Jul 2012, 09:07
I was thinking more of:

cisada.jpeg
cisada.jpeg (26 KiB) Viewed 3295 times


Now standing back to avoid the slap from the dear lady de lamb of honey ): (with apologies).
#817940 by honey lamb
26 Jul 2012, 11:54
pjh wrote:Great TR...but when does the bad stuff start again? :D

Wasn't a non-working seat and IFE bad enough for you?

clarkeysntfc wrote:Out of interest how much did the upgrade cost? We are flying with VX between LAX and SEA next month so might be interested in upgrading. Only fly in the ointment is that we won't be able to do OLCI because we'll be on the VS23.

If you book before the 6 hour cut off point it's the difference between your cabin fare and the fare in First. At the 6 hour point it depends on the distance of the flight. I think there are three zones and LAX-SEA will probably be in the middle one. I tried to find the price of the various zones on their website but failed to do so
#817947 by pjh
26 Jul 2012, 12:46
honey lamb wrote:
pjh wrote:Great TR...but when does the bad stuff start again? :D

Wasn't a non-working seat and IFE bad enough for you?


Oh, please. When you raise the bar as high as you did at the start of the trip? ):
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