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#261317 by RobL
15 Nov 2009, 01:28
I was checking my emails late on Friday evening and how excited was I to find an email from Velocity saying I had been upgraded from Red to Gold as a freebie for nearly making it myself. Free luggage and The Lounge access.

Odd I thought as I can only recall flying DJ once in the last year - but they know best.

Continued checking the other emails and oh what a shock. How gutted was I - as am actually flying with them in December.

quote:Oops! Due to an error you've received our previous email by mistake. Please disregard the free upgrade communication as unfortunately you do not qualify for that upgrade.

We apologise for any inconvenience caused.

Warm regards,

The Velocity Team

The email was prefixed with a Friday 13th tag. How gutted was I - as am actually flying with them in December. Same thing happened to the OH.

Was it a marketing ploy or just a mistake? Who knows - would have been nice though.
#729848 by centurionman
15 Nov 2009, 02:18
For what its worth you can just pay for The Lounge access or use a Priority Pass if you have one.

I think someone boo-boo'd and hit the send all button by mistake :)
#729864 by Sealink
15 Nov 2009, 13:22
Oh dear. Seems a lot of people got it...

Image
#729920 by RobL
16 Nov 2009, 00:30
Made the press see here
#730035 by RobL
17 Nov 2009, 03:40
another article
[url=http://www.theage.com.au/travel/travel-news/tears-in-the-office-over-virgin-blue-email-mistake-20091116-ignq.html
]here[/url]
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