Just wanted to pass on a great service story from VX - people are quick to complain about poor service, so I thought it only right to tell about the good stuff.
On our way from LAS to SFO for our mileage flight home on the VX251 departing at 13.30. Checked in good time around 10.45 and advised we were on the connecting VS020 at 16.45 (bit of a tight connection due to flight changes in the 9 months since booking) - a look of panic ensued her face as she pointed to the board behind her, advising weather delays meant our 13.30 could be a couple of hours late, meaning a missed connection and an overnighter in SFO - not what I wanted!
Quickly she picked up the phone, made a few enquiries and advised that the 08.30 was still in its gate, sue to these weather conditions. We would have to run, but we could just do it. We were booked on F, but she couldn't guarantee this - we were not too bothered as at least we would get there. Luckily there were 2 F seats available. She got someone to take our luggage manually to the gate, guided us through security, to me met by an officious security agent checking EVERYTHING! Arghh! Our lady was checking her watch as I said to the guard that we were late for our flight. Naturally he didn't care, but soon we were running on our way.
We were met at the gate and escorted on and greeted by fellow passengers, a bit merry for their 2 1/2 delay on the wine! The captain came out to say how glad he was to get us on the flight as did a couple of ground agents too! We felt very special!
We soon settled down with a glass of 'champagne' and had a chat to the chief flight supervisor (or whatever they called him) who said it was high winds delaying things. Eventually at 11.10, almost 2 3/4 hours late, the flight took off, allowing us to get to SFO with 3 hours or so to relax in the lounge (rather than the 1/2 hour if we had got our later, original flight). They have improved the menu in the Clubhouse there, so we had a great time.
Just a quick WOW though and a big thanks to the service and quick and accomodating thinking to all those involved - it saved a lot of hassle. You certainly wouldn't get that with EasyJet!
On our way from LAS to SFO for our mileage flight home on the VX251 departing at 13.30. Checked in good time around 10.45 and advised we were on the connecting VS020 at 16.45 (bit of a tight connection due to flight changes in the 9 months since booking) - a look of panic ensued her face as she pointed to the board behind her, advising weather delays meant our 13.30 could be a couple of hours late, meaning a missed connection and an overnighter in SFO - not what I wanted!
Quickly she picked up the phone, made a few enquiries and advised that the 08.30 was still in its gate, sue to these weather conditions. We would have to run, but we could just do it. We were booked on F, but she couldn't guarantee this - we were not too bothered as at least we would get there. Luckily there were 2 F seats available. She got someone to take our luggage manually to the gate, guided us through security, to me met by an officious security agent checking EVERYTHING! Arghh! Our lady was checking her watch as I said to the guard that we were late for our flight. Naturally he didn't care, but soon we were running on our way.
We were met at the gate and escorted on and greeted by fellow passengers, a bit merry for their 2 1/2 delay on the wine! The captain came out to say how glad he was to get us on the flight as did a couple of ground agents too! We felt very special!
We soon settled down with a glass of 'champagne' and had a chat to the chief flight supervisor (or whatever they called him) who said it was high winds delaying things. Eventually at 11.10, almost 2 3/4 hours late, the flight took off, allowing us to get to SFO with 3 hours or so to relax in the lounge (rather than the 1/2 hour if we had got our later, original flight). They have improved the menu in the Clubhouse there, so we had a great time.
Just a quick WOW though and a big thanks to the service and quick and accomodating thinking to all those involved - it saved a lot of hassle. You certainly wouldn't get that with EasyJet!
