This is the main V-Flyer Forum for general discussion of everything related to flying with Virgin-branded travel companies.
#261576 by antrichardson
12 Dec 2009, 21:33
Hi everyone,

My mother recently died and I'm helping my father sort everything out.

My mother had flying club red status with a fair number of miles and my dad was wondering what he can do with them.

He is able to log onto my mothers account and could spend the miles but he would ideally like to transfer them into his account. He is nervous however of calling Virgin to discuss just in case they close the account and will not transfer the miles.

I wondered if anyone could offer advice?

Thanks,

Ant.
#731799 by slinky09
12 Dec 2009, 21:59
It's very sad to hear of your mother passing away.

FC rules say:

quote:2.9.1 In accordance with condition 2.9, mileage and tier points are not the property of the member and cannot and will not be transferred (a)upon death, (b)in relation to domestic affairs or (c)through legal intervention. Individual consideration may be given to cases on the provision of legal documentation relating to the aforementioned, at VAAs discretion.

Which implies some leeway. I would consider calling VS although I've not heard of anyone doing this yet.
#731801 by Bill S
12 Dec 2009, 22:19
Certainly had BA miles transferred in these circumstances.

I doubt VS would differ.
#731807 by gnjb
13 Dec 2009, 00:01
I do know that 8 years ago when by boss died his widow did manage to get his flying club air miles credited to her account. This was in excess of 100k miles.

regards,

gnjb.
#731893 by SNOMO
14 Dec 2009, 09:45
Sorry to hear about your loss.
I too had my late husbands BA airmiles transferred to me when he died so I expect Virgin would probably do the same.
#731913 by antrichardson
14 Dec 2009, 14:03
Thanks all for your helpful replies, I'll ask my dad to give Virgin a ring.

Cheers,

Ant.
#733054 by oldboy
30 Dec 2009, 18:00
After many months of browsing this site this subject matter prompted me to join V Flyer.

Sadly my wife {50} passes away earlier this year. I e mailed Flying Club to check if my wifes miles could be transferred to my account.

I recieved a rapid e mail reply saying that as this was such a difficult subject that a staff member would call me in person.
Soon afterwards I recieved a phone call and transfer of miles was arranged.

The gentleman who called me handled a difficult subject in a very sensitive way a fact that I reported to his manager in writing.

First class service from Virgin Atlantic.


old boy
#733056 by Nottingham Nick
30 Dec 2009, 18:41
Welcome to the site old boy.

Sorry for your loss, but glad VS came through for you.

Nick
#733061 by honey lamb
30 Dec 2009, 19:14
Welcome to the site, old boy.

Thank you for sharing that information about VS. I'm sure that others who find themselves in similar sad circumstances will find it helpful
#734264 by antrichardson
13 Jan 2010, 09:59
Thanks again for everyones replies... my father contacted Virgin and they are now in the process of transferring my mother's miles into his account. The flying club team asked for a copy of her death certificate and were very polite and helpful.

Ant.
Virgin Atlantic

Who is online

Users browsing this forum: Google [Bot] and 158 guests

Itinerary Calendar