URGENT: question re L code tickets

I'm waiting for the FC to call me back re a request I've made to book an L code ticket and then use my FC companion voucher, then use miles and an AMEX upgrade voucher to upgrade them to PE.

Can anyone tell me definitively if the 'Fare Codes' section of V-Flyer is still up to date, particularly the last part of the L code ticket section??? specifically where it says;

'Note: If you utilise the revenue fare for a companion reward, you can then also upgrade that revenue fare to a higher class but not the reward seat. So person X buys the L class revenue fare, and gets a companion reward for person Y (booked in T class), person A can then use miles to upgrade to Premium Economy (booked in U class) but person B cannot use miles to upgrade. The exception to this rule is if you have reached the threshold via spend on your Virgin Credit Card for the upgrade award, in this instance you can use the upgrade award to upgrade the Economy Companion seat to Premium Economy.'

I've just been told by the FC quite clearly that I CAN'T upgrade as per the last sentence above, relating to relating to L class tickets... despite what the 'Fare Codes' section of this web site that refers to L tickets...[:(]

You can upgrade the paid for L to PE with miles - that's it.

You cannot upgrade the companion with money or miles. And the Amex voucher can only be applied to an economy miles redemption - not to the L or to the companion.


Sorry not good news but 'thems the rules'

Regards
RedV

You can upgrade the paid for L to PE with miles - that's it.

You cannot upgrade the companion with money or miles. And the Amex voucher can only be applied to an economy miles redemption - not to the L or to the companion.


Sorry not good news but 'thems the rules' as per the t&cs in my experience

Regards
RedV

If this is the case, then I suggest that the relevant section of the Fare Codes page is removed or modified (as according to the above answers, are either incorrect or misleading at best?).

[preiffer]

Errr... The PAID L can upgrade to PE or Upper without any problem - it's the companion that is locked.

100% certain - I've done it on more than one occasion.

[Scrooge]

quote:Originally posted by vizbiz
If this is the case, then I suggest that the relevant section of the Fare Codes page is removed or modified (as according to the above answers, are either incorrect or misleading at best?).


Companion - Flying Club Economy Mileage Redemption Companion award for 20,000 miles, Complimentary Flying Club Companion award for renewing Gold Status or Complimentary Virgin Credit Card Companion ticket award for reaching the spend threshold in the 12 month designated period. Note there must be availability in T class for the companion seat. Note: If you utilise the revenue fare for a companion reward, you can then also upgrade that revenue fare to a higher class but not the reward seat. So person X buys the L class revenue fare, and gets a companion reward for person Y (booked in T class), person A can then use miles to upgrade to Premium Economy (booked in U class) but person B cannot use miles to upgrade

The part that is bold is the relevant part for an L ticket, yes you can upgrade, but the person in the reward seat cannot.