Addresses for a complaint...

I flew into SFO on the 19 on Tuesday in Upper and sadly experienced the worst Virgin crew of all time...they couldn't have cared less. I've had shoddy service from Virgin before, but this flight surpasses even BA's lofty standards!

I emailed Customer Services as soon as I got to my hotel room, have had no acknowledgement and thought I'd escalate to SRB...does anyone know the correct email address or protocol?!

Thanks

Simon

[Neil]

I personally wouldn't bother with an email. It seems to be a generic reply that is received which doesn't really address the issue.

For any major problems I always write directly to SRB at the main Crawley address. This gets a much more personal and appropriate reply from one of SRB's 'assistants'.

Neil

You normally get the standard 'thanks but we are looking at your issues' email reply fairly sharpish then a more considerd response a bit later. Remember they may need to contact the CC to get their comments / reports and they could be anywhere !

I wrote a relatively simple complaint to Customer Relations about the IFE including In Flight Power not working on my flight as they ran out of complaint cards on the flight apparently - that was now a month ago and I still haven't had a response. I followed up with a fax 10 days ago but still have heard nothing. Should I just wait or does anyone have any suggestions?

Does anyone have the email for SRB ? I have been trying to find it on the net but cannot.
thanks