Proof of some VS staff commitment to the brand and to the customers.
I travelled back from MCO aboard VS028 – 24th August in premium economy – I guess I owe you guys a TR, will do that soon.
However, apart from the usual great experience on the flight, something special happened.
You see, there was a member of CC staff travelling with her daughter on the same plane – “why is this significant,” I hear you shout, just hold on!
I and my family made it through to passport control and the baggage reclaim relatively unscathed, however, at this point, the “above and beyond” happened…
You see, at this point, you need to understand that I am visually impaired, so is my wife, and my daughter of 8 was helping us – she’s kind of used to LGW now, having arrived there 5 times over the last 2 years! She can see just fine, but was tired and trying her best – but it’s big pressure to put on a youngster like that.
Anyway, there we were, awaiting baggage, my daughter looking out for our bags so I could grab them, when a very kind lady offered to help.
Not only did she help us with the baggage, but she and her daughter helped us through customs, and down to the pick up point where our pre-booked local taxi would pick us up – re-arranging her own pick up in the process.
This person and her dauther were helpful by anyone’s standards, but she was VS staff, using staf travel, off duty – and went (in my opinion) above and beyond to help us.
She was being kind, but, was proud of being VS staff and took time out to help us because of that – I believe.
This person deserves a big thank you, I never did get her name.
Also, I’d be happy to praise this level of commitment to the right department within VS – if only I knew where to send it.
Anyone know where best to direct a big thank you to that member of staff?
I don’t mean to imply that the on duty VS staff were any less attentive, and didn’t do good work on the flight, because they did, I just think that someone on holiday, obviously tired (as were we all), helping to that extent deserves kudos.
Any thoughts, anyone?
Al
PS – if anyone is wondering why we didn’t have assistance meet us and escort us through should understand that you generally wait 45/60 minutes for them to turn up at the airplane, and my daughter is quite willing to help – anyway, we kind of know the routine now, so it’s relatively painless to do it ourselves. I’d rather do that and miss the queues at immigration plus baggage etc – we generally get to the pick up point within 25 mintes of leaving the plane.
I travelled back from MCO aboard VS028 – 24th August in premium economy – I guess I owe you guys a TR, will do that soon.
However, apart from the usual great experience on the flight, something special happened.
You see, there was a member of CC staff travelling with her daughter on the same plane – “why is this significant,” I hear you shout, just hold on!
I and my family made it through to passport control and the baggage reclaim relatively unscathed, however, at this point, the “above and beyond” happened…
You see, at this point, you need to understand that I am visually impaired, so is my wife, and my daughter of 8 was helping us – she’s kind of used to LGW now, having arrived there 5 times over the last 2 years! She can see just fine, but was tired and trying her best – but it’s big pressure to put on a youngster like that.
Anyway, there we were, awaiting baggage, my daughter looking out for our bags so I could grab them, when a very kind lady offered to help.
Not only did she help us with the baggage, but she and her daughter helped us through customs, and down to the pick up point where our pre-booked local taxi would pick us up – re-arranging her own pick up in the process.
This person and her dauther were helpful by anyone’s standards, but she was VS staff, using staf travel, off duty – and went (in my opinion) above and beyond to help us.
She was being kind, but, was proud of being VS staff and took time out to help us because of that – I believe.
This person deserves a big thank you, I never did get her name.
Also, I’d be happy to praise this level of commitment to the right department within VS – if only I knew where to send it.
Anyone know where best to direct a big thank you to that member of staff?
I don’t mean to imply that the on duty VS staff were any less attentive, and didn’t do good work on the flight, because they did, I just think that someone on holiday, obviously tired (as were we all), helping to that extent deserves kudos.
Any thoughts, anyone?
Al
PS – if anyone is wondering why we didn’t have assistance meet us and escort us through should understand that you generally wait 45/60 minutes for them to turn up at the airplane, and my daughter is quite willing to help – anyway, we kind of know the routine now, so it’s relatively painless to do it ourselves. I’d rather do that and miss the queues at immigration plus baggage etc – we generally get to the pick up point within 25 mintes of leaving the plane.
Concorde RIP - the most amazing machine to grace our skies
