Firstly I promise to do the two TR's, however I just felt I needed to share my check in experience last Wednesday with you all.
My GF and I purchased two W tix back in Jan this year and immediately snared 79a & C at time of booking. OLCI was fine on the way out and we naturally confirmed our original choice, so to t-24 for 13 October VS44, after originally encountering problems with my iPhone doing the check in, we completed the process, again confirming 79a & c. Day of travel we were called forward by the agent who simply requested our passports, after a few taps she confirmed us to be seated in 77a & c, I challenged her on this suggesting we had checked in on line the previous day to which she initially replied in panto fashion "oh know you haven't". This exchange went on for about 2-3 mins with her finally ringing her supervisor who over the phone confirmed that whilst we had checked in we only confirmed one passenger of two!!!, whilst we continued to challenge her on this and of course having trouble downloading the confirmation email back to my phone we reluctantly accepted the boarding cards and headed for departures, until i came to an abrupt having looked at the BP's. You couldn't make it up!!! Both boarding passes had the wrong first names and in the space of 10 mins according to the surname on my GF's BP we were married (she now had my surname). Yep in a nutshell a couple travelling with an identical surname to me had checked into 77a a & c and the agent had given us their boarding passes, I returned to the desk and although I know it's rude, lent over the couple she was now dealing with to advise her of the mistake, the couple she was dealing were in fact the very people that I had BP's for, well she went as red as her uniform, anyway problem solved, except one final twist on retrieving bags at Gatwick I noticed a parcel addressed for this couple and they live in the next street to my Inlaws!!!
My GF and I purchased two W tix back in Jan this year and immediately snared 79a & C at time of booking. OLCI was fine on the way out and we naturally confirmed our original choice, so to t-24 for 13 October VS44, after originally encountering problems with my iPhone doing the check in, we completed the process, again confirming 79a & c. Day of travel we were called forward by the agent who simply requested our passports, after a few taps she confirmed us to be seated in 77a & c, I challenged her on this suggesting we had checked in on line the previous day to which she initially replied in panto fashion "oh know you haven't". This exchange went on for about 2-3 mins with her finally ringing her supervisor who over the phone confirmed that whilst we had checked in we only confirmed one passenger of two!!!, whilst we continued to challenge her on this and of course having trouble downloading the confirmation email back to my phone we reluctantly accepted the boarding cards and headed for departures, until i came to an abrupt having looked at the BP's. You couldn't make it up!!! Both boarding passes had the wrong first names and in the space of 10 mins according to the surname on my GF's BP we were married (she now had my surname). Yep in a nutshell a couple travelling with an identical surname to me had checked into 77a a & c and the agent had given us their boarding passes, I returned to the desk and although I know it's rude, lent over the couple she was now dealing with to advise her of the mistake, the couple she was dealing were in fact the very people that I had BP's for, well she went as red as her uniform, anyway problem solved, except one final twist on retrieving bags at Gatwick I noticed a parcel addressed for this couple and they live in the next street to my Inlaws!!!
