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#760440 by Sealink
22 Nov 2010, 17:37
I checked my FlyingClub miles and realised I have been credited twice for something, so I emailed and explained that yes, I have recommended VS to heaps of people but that in all honesty, I could not accept the extra airmiles they had granted in error.

They replied to say "We would certainly like to appreciate your honesty... I have checked we can see you have a flight forthcoming ... and we look forward to welcoming you onboard

I know I won't get an upgrade but I can still dream!
#760443 by Jacki
22 Nov 2010, 19:06
I can't wait to find out just how much they appreciated your honesty? :D
#760444 by eejp1007
22 Nov 2010, 19:12
How cryptic, well done VS.

Now, of they dash your dreams when you get there, then there will be hell to play from the V-Flyer community!
#760445 by Guest
22 Nov 2010, 19:22
A glass of Champagne from Upper at best IMHO, more likely SFA
#760516 by Sealink
23 Nov 2010, 18:55
Had six missed calls from Virgin today.
It was a courtesy call to ensure that I had my e-ticket, knew about online check-in, would I like to upgrade, or perhaps extra legroom seats... I opted for extra legroom seats... £30.
#760517 by Guest
23 Nov 2010, 19:01
Sealink wrote:Had six missed calls from Virgin today.
It was a courtesy call to ensure that I had my e-ticket, knew about online check-in, would I like to upgrade, or perhaps extra legroom seats... I opted for extra legroom seats... £30.


No upgrade then ? I would expect it to show at OLCI given your previous correspondence from "the back office". 6 missed calls is some serious customer service IMHO (or sales office trying to drum up extra ££ :? )
#760518 by Sealink
23 Nov 2010, 19:41
hackneyguy wrote:
Sealink wrote:Had six missed calls from Virgin today.
It was a courtesy call to ensure that I had my e-ticket, knew about online check-in, would I like to upgrade, or perhaps extra legroom seats... I opted for extra legroom seats... £30.


No upgrade then ? I would expect it to show at OLCI given your previous correspondence from "the back office". 6 missed calls is some serious customer service IMHO (or sales office trying to drum up extra ££ :? )


Well, I think it was £££. And
I think I've been stung for a seat I'd already picked! Haha.
#760530 by mdvipond
23 Nov 2010, 22:36
I wish I could say I would have been quite so honest. I can't, but I still wish I could...
#760581 by Sealink
24 Nov 2010, 14:13
I'm overegging it - it was 2000 miles!
But the call was a nice touch, not sure if that's normal.
#760682 by jaguarpig
25 Nov 2010, 12:25
VS once forgot to debit my account 100k miles for a NRT rtn I didn't tell them.
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