Staff error - where do I stand?

GOOD NEWS! All resolved! The supervisor who dealt with it was really good and looked into all aspects of what had happened.
Luke

Huge well done for sticking to your guns. A lesson to learn for VS no doubt, and have a very very great and fun flight (PS drink all the champagne!).

thanks! I definitely intend to drink as much champagne as I can! (especially as it's free, literally!) ^)

At the end of the day, all companies make mistakes - however, it is how the complaint is handled with ensure future repeat business!!

Luke

y) couldn't agree more. Great to be updated and that they honoured the price.

Well done Virgin oo)

Platinum Leo

Hopefully not training her how to clean up her CV!

Unfortunately, knowing Virgin, the member of staff will definitely be looking at their CV... either through their own choice or not.
I know that the call centre has a very high staff turn over, people leaving all the time due to the poor working conditions/rules/benefits or being forced out.

This post makes me laugh - completely wrong in every aspect.

Hopefully not training her how to clean up her CV!

Unfortunately, knowing Virgin, the member of staff will definitely be looking at their CV... either through their own choice or not.
I know that the call centre has a very high staff turn over, people leaving all the time due to the poor working conditions/rules/benefits or being forced out.

This post makes me laugh - completely wrong in every aspect.

True, I have a grudge as most people I know that have worked/work for vs at crawley have not had a good time. Some people will though.

Hopefully not training her how to clean up her CV!

Unfortunately, knowing Virgin, the member of staff will definitely be looking at their CV... either through their own choice or not.
I know that the call centre has a very high staff turn over, people leaving all the time due to the poor working conditions/rules/benefits or being forced out.

This post makes me laugh - completely wrong in every aspect.

I have to say I didnt think it was credible information being posted by Hamster, however your post SRH has re-assured me of that - thank you y)