Having found the e-mail I got confirming our extra legroom seats, I thought it might be useful to post the 'Important Information' on here:
Important Information
Extra Legroom Seats are located in the Economy cabin on all Virgin Atlantic Airways aircraft. These seats offer a guaranteed seat pitch of 34” (up to 3” more legroom than the standard Economy seat).
We will endeavour to seat couples, families and groups together however no guarantee of any particular seat number or its location can be given. Seat numbers will not be issued until passengers check in.
Purchasing Extra Legroom does not alter the terms and conditions of the ticket purchased nor does it alter baggage allowances, check in times or any other aspect of the Economy service.
The Small Print
All passengers are carried by Virgin Atlantic in accordance with its General Conditions of Carriage for Passengers and Baggage and the fare rules and conditions relating to the ticket purchased. The following terms and conditions relating specifically to the purchase and delivery of Extra Legroom or Exit Row Seats do not affect, override or compromise these General Conditions of Carriage or the fare rules and conditions.
Terms & Conditions
1. A “Qualifying Flight” is a one-way flight flown on services operated by Virgin Atlantic (but not on flights operated by codeshare partners).
2. Passengers must purchase a ticket in the Economy cabin in order to be eligible to purchase an Extra Legroom or Exit Row seat.
3.Virgin Atlantic will endeavour to honour all Extra Legroom and Exit Row Seat purchases. However there may be occasions due to
technical, operational or safety reasons when we may have to reassign seats, even after boarding is completed. If a passenger
is moved as a result of a technical, operational or safety requirement, or during the flight itself (for example in the event of
a medical emergency), a full refund of the cost of the Extra Legroom or Exit Row Seat will be given. Any applicable refund will
be processed by our central accounts department in the UK and credited back to the original form of payment.
4. In case of a flight cancellation or diversion:
(i) Where passengers are re-booked on another Virgin Atlantic flight, we will attempt to honour Extra Legroom or Exit Row Seat purchases in similar seats provided they are available. If such seats are not available on the new flight the extra fee will be refunded and passengers will be seated in the cabin as purchased on their original ticket. Any applicable refund will be processed by our central accounts department in the UK and credited back to the original form of payment.
(ii) If passengers are re-booked on another carrier, the extra fee will be refunded and the passenger will be booked in the equivalent class of cabin as purchased on their original ticket and in accordance with such carrier’s policies and procedures. Any applicable refund will be processed by our central accounts department in the UK and credited back to the original form of payment.
5.Subject to paragraphs 3 and 4 above, payments for Extra Legroom or Exit Row Seats are non refundable and are non transferable
to other passengers. If the ticket type booked allows for date changes, or the passenger pays the relevant fee to change their
travel date, the Extra Legroom or Exit Row Seat will be retained subject to availability. No cash or credit alternatives will be
offered.
6. Virgin Atlantic reserves the right to re-allocate any Extra Legroom Seat or Exit Row Seat should passengers fail to complete check-in formalities 60 minutes before departure or board the flight on time. Please note that no refunds will be given in this situation.
7. Passengers wishing to purchase Extra Legroom or Exit Row seats on a multi-sector journey (i.e. London Heathrow - Hong Kong – Sydney) will be required to pay the applicable fee for each sector flown.
8.Where a passenger purchases an Extra Legroom or Exit Row Seat, such purchase shall not be confirmed until an e-mail confirming
availability and payment has been sent by Virgin Atlantic which can take up to 48 hours after booking.
9. The purchase of Extra Legroom or Exit Row seats does not entitle the purchaser to earn Extra Flying Club miles or tier points.
10.Virgin Atlantic reserves the right to cancel or amend any or all of these terms and conditions, without notice and at any time.
11.These terms and conditions are governed by English law and are subject to exclusive jurisdiction of the English Courts.
