reward booking

i have made a reward booking with vs in july 2011 for june2012
i am now unable to go in june and want to change it to september 2012. they are tell me because it is more than 12 months since the original booking i can not change it is this correct

ISTBC but was under the impression that G's were changeable, albeit for an admin fee?

Am ?| ?| ?|

You booked in July this year yet VS say that was more than a year ago???

Sounds like you got a confused agent. Give the another ring and speak to someone else but as James says you might have to pay a change fee.

[Neil]

Am ?| ?| ?|

You booked in July this year yet VS say that was more than a year ago???

Sounds like you got a confused agent. Give the another ring and speak to someone else but as James says you might have to pay a change fee.

The agent means the suggested new flight date is more than a year since the original booking was made.

I'm not sure what the fare rules dictate for reward bookings. Changes can be made for a fee and a quick look doesn't say anything about time scale, so I would call again and see what they say.

I am pretty sure that the flight has to be made within 12 months of original booking. This applies for revenue tickets as well.

I am pretty sure that the flight has to be made within 12 months of original booking. This applies for revenue tickets as well.

An admittedly quick read of the T&Cs under reward bookings does not state this ... I'd also call back and ask, if the statement remains, to be referenced to the T&C which states the limitation?

How much would a cancellation cost in terms of miles and cash?

How much would a cancellation cost in terms of miles and cash?

I believe the rules say if you cancel 7+ days before flying you lose 25% of the miles and there's a fee ...

In Conditions of Contract

8. This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier's tariffs, Conditions of Carriage for Passengers and Baggage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.