Hi,
I have a holiday booked with Virgin to Orlando in February. I booked it a while ago so I was pretty peeved when they recently offered the free dining plan/park tickets incentive so immediately contacted virgin. They said there was nothing they could do unless I cancelled and rebooked. I was happy to do that so before cancelling my original booking we tried to create a new booking, for which I paid a deposit and had to wait a couple of days to find out if it was successful or not as the accommodation was on request. Unfortunately, it came back as a no so I've ended up having to stick with the original booking and just not get the deal. (not very happy about that it has to be said.)
BUT, the thing is, I went in to my flight booking this morning as I needed to check the flight times to find out that my flight had vanished. I contacted Virgin Atlantic who told me I didn't have a booking and that I needed to contact Virgin Holidays.
I contacted them and I was on hold for about half an hour while the woman liaised with Virgin Atlantic directly.
Finally she comes back to me and tells me that, panic over, the flight is there but it's just now under a different locator number which she proceeded to give me.
She then went on to tell me that I will get a new invoice and to please ignore the bit where it says I have been given a discount as VH has had to pay a difference in cost but that doesn't affect me. I also note that one of the legs of my journey is now a 'I' class which it wasn't before.
I suspect, fairly strongly, that my flight was cancelled and that she rebooked it this morning and that was what took so long and why I'm going to have this mysterious discount on my invoice and why my booking class has changed.
Slightly worrying as I can't help but wonder what would have happened if I hadn't checked my flight details this morning ....
I have a holiday booked with Virgin to Orlando in February. I booked it a while ago so I was pretty peeved when they recently offered the free dining plan/park tickets incentive so immediately contacted virgin. They said there was nothing they could do unless I cancelled and rebooked. I was happy to do that so before cancelling my original booking we tried to create a new booking, for which I paid a deposit and had to wait a couple of days to find out if it was successful or not as the accommodation was on request. Unfortunately, it came back as a no so I've ended up having to stick with the original booking and just not get the deal. (not very happy about that it has to be said.)
BUT, the thing is, I went in to my flight booking this morning as I needed to check the flight times to find out that my flight had vanished. I contacted Virgin Atlantic who told me I didn't have a booking and that I needed to contact Virgin Holidays.
I contacted them and I was on hold for about half an hour while the woman liaised with Virgin Atlantic directly.
Finally she comes back to me and tells me that, panic over, the flight is there but it's just now under a different locator number which she proceeded to give me.
She then went on to tell me that I will get a new invoice and to please ignore the bit where it says I have been given a discount as VH has had to pay a difference in cost but that doesn't affect me. I also note that one of the legs of my journey is now a 'I' class which it wasn't before.
I suspect, fairly strongly, that my flight was cancelled and that she rebooked it this morning and that was what took so long and why I'm going to have this mysterious discount on my invoice and why my booking class has changed.
Slightly worrying as I can't help but wonder what would have happened if I hadn't checked my flight details this morning ....
