"We're sorry the option to upgrade is no longer available."

Hi V-flyers

I appreciate I could ring FC but don't want to be on hold for ages

Situation - I have a LGW>CUN>LGW booking in PE(H).
On 12 March I can see the return has UC availability in Z+, and indeed I get offer in my booking to upgrade this leg.
All fine.
I click 'calculate total' button, and then get this:

"We're sorry the option to upgrade is no longer available."

Any ideas why? (Given the availability is still there)
VS IT glitch?

cheers

VS IT glitch?

Yup, either no upgrade was available, or it just can't work it out.
Phone call required!

Expertflyer is showing:

VS 94
CUN 03/12/16 8:50 PM
LGW 03/13/16 10:45 AM
744
T,Sa
56% / 23m J2 C2 D2 I2 Z2 W2 S2 H1 K0 Y9 B9 R9 L9 U9 M9 E9 Q9 X9 V9 N9 O9

Looks like an IT glitch, probably worth a call.

did you book it direct with VS? or was it with VH or another travel agent? i think only a direct booked H is upgradeable

if you booked direct, then probably the VS IT hamster has fallen off his wheel and you'll need to call FC

Yep was direct with VS. I will give them a call.
Thanks guys