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#960797 by Murraymint
07 Feb 2023, 09:01
Mrs M. and I have a return trip to TPA booked for April/May originally in PE using points.

A couple of weeks ago 2 Upper reward seats appeared for the outbound so I called in and upgraded us. Agent advised me that it would be 25,000 points each plus around £160 - a bit less cash than I thought. When I said that she replied “oh, hang on it’s less because you won’t have a change fee for upgrading”. It ended up £126.55.

Yesterday 2 reward seats for the return appeared so I called again. This time it’s 25,000 points again and £160 each. I queried the cash and asked about the change fee but she was adamant that I had to pay the fee.

So, which is correct?

ps - the payments are showing on my CC and the 2nd batch of points have been deducted from my account but not the first batch - has she forgotten or does that get caught up somehow later.
#960806 by CommanderB
07 Feb 2023, 13:03
Classic VS phone agents. There's so much bending and breaking of the rules it's crazy.

The honest answer on the change fee is I am not 100% sure. I thought it was waived for Golds but everyone else had to pay. Happy be to corrected there.

As for deducting points, this is a manual process for them. I would expect that it gets caught up. If the ticket hasn't been issued by revenue yet, they will likely catch it then. But I have had this happen before (usually on airport upgrades) where the points never get taken. In that scenario, I usually keep quiet and play dumb. It's not my job to correct stuff like that. It's a rare occasion though.
#960810 by mikethe3rd
07 Feb 2023, 19:15
Status aside, I've never been charged an upgrade fee. I have however been charged change fees when changing airports and/or dates. Unsure what the actual rules are.

However, can I confirm, that you paid:

    45,000 + £534.81
    Then you called to upgrade outbound at 25,000 each + £126.55. And now 25,000 + £160 each?
    Making a grand total of 95,000 + £821.36?

I ask in reference to this thread: viewtopic.php?f=4&t=300610

Either they're honouring reward pricing at the time of booking or this is some loophole people may want to try out.
#960815 by Murraymint
07 Feb 2023, 21:12
mikethe3rd wrote:Status aside, I've never been charged an upgrade fee. I have however been charged change fees when changing airports and/or dates. Unsure what the actual rules are.

However, can I confirm, that you paid:

    45,000 + £534.81
    Then you called to upgrade outbound at 25,000 each + £126.55. And now 25,000 + £160 each?
    Making a grand total of 95,000 + £821.36?

I ask in reference to this thread: viewtopic.php?f=4&t=300610

Either they're honouring reward pricing at the time of booking or this is some loophole people may want to try out.

Yes that’s pretty much what it was - just a slight cash difference:

45,000 points plus £543.56 then the 2 upgrades making 95,000 + £830.11.
The original booking was made last October.

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