Cant remember what terminal it is, but I used the lounge at ATL when flying back in upper with VS last year. Sorry to say it was a horrendous experience. There were queues to get in. One for upper class/Delta first/golds etc. The other was for paid entry. Guess what they let more paid entries in than those in first etc. We watched them let over 30 paid guests in collecting the $50 each time on the credit card devices. In the same time 10 first/upper pax were let in.
When we and other travellers queried this we were rudely told it's up to us who we let in and when. We waited about 30 mins to get in, all we wanted was a quick freshen up grab a drink and go.
Eventually we were let in and only had 15 minutes before we had to leave and board.
The lounge was absolutely packed and nowhere to sit, we had to stand whilst we grabbed a quick bite and drink, food was average and not much was out.
A complaint to Delta did follow and acknowledgement from them that the staff were acting incorrectly as first/upper should be prioritised over paying guests. Apparently nothing to do with any commission the agents may or may not earn
