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#964923 by Katcool
23 May 2022, 11:53
I purchased two UC flights, one with a companion voucher and one with miles therefore two lots of taxes at £953 each. I assumed that I'd receive three points per pound spent on the taxes total but have only received the normal 1.5. I rang Virgin money but they were unable to help. Is this the correct amount before I ring flying club for the inevitable two hour wait?
Thank you.
#964927 by EstelleB
23 May 2022, 13:25
I'm no expert but I think it should be 3 per £. There was another thread on here about not being allocated the right points so certainly worth calling them.
#964928 by Katcool
23 May 2022, 15:53
Thank you

I called and they said there have been issues with points not been correctly allocated. They said they have escalated it and will contact me in 48 hours.

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