VS credit card points earning wrong again this month

[mitchja]

Another month and another incorrect earnings for VS spend on my VS Reward+ card.

No x3 earnings on a VS reward flight I booked and paid for using this card.

I should have earned 2531.24 points this month but I’ve only been given 1101.78

I’m going to raise it again with them but as per last time I expect a run around again.

I paid for some flights on my virgin Atlantic card in May and didn't get the correct miles on my statement for that month. I was going to ring up to sort it but I never got round to it but they were added on the next month without me chasing it up. I wonder if it takes longer to add the extra miles for some reason.

I've had this too. I didn't get the additional points for purchases paid through Virgin Atlantic. I rang them but nothing happened therefore had to ring again. The second colleague I spoke to actually rang back to confirm that the points would be added on my next statement. It's just come through with the correct points.

Had the same thing this month too, according to my calculations 4,310 points short. I did purchase some reward flights earlier last month for £1,995.12 so cant quite work out what possible multiplier they have used there to end up with the shortage of points I have got, should have been 3x. Will see what happens next month before I start chasing.