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#966792 by EstelleB
23 Jul 2025, 13:15
So I'd read about most of the potential new stuff coming up, but only just looked at the email that Virgin have sent out, and I had not clocked the point below - all I can say is that if history of website and app updates is anything to go by, we should all be very afraid!!!!!

A brand new app, landing this December
Smart, seamless and built from scratch, our new app puts your entire journey in one easy place. From dreaming to booking to boarding passes, real-time updates to trip support - it’s designed to keep everything you need right where (and when) you need it.
#966794 by mitchja
23 Jul 2025, 15:07
The current app works and does most things I need it to. The only thing missing IMHO is proper bag tracking so that would be a nice addition.
#966796 by OliverD241
23 Jul 2025, 15:26
mitchja wrote:The current app works and does most things I need it to. The only thing missing IMHO is proper bag tracking so that would be a nice addition.


I’d like to be able to change booking in app like Delta. Hope they include that. Plus changing reward bookings. Cash booking it works, but not for rewards.
I’ve noticed they now offer ecredits just like delta if you change cash booking and lower fare (minus change fee).
But I guess as taxes vary so much when changing it might be hard for them to do, unless changes resulting in lower taxes would go to ecredit or similar. To be then used to upgrade/ pay for seat etc.
#966797 by mitchja
23 Jul 2025, 15:34
I think the booking change is evolving / rolling out steadily as VS haven’t even announced this is now available yet. I guess it will include reward flights at some point?

The change booking workflow is already looking much more refined than it did when it was first spotted so it’s clearly work in progress.

I don’t see any real reason why VS can’t offer anything DL already offer as after all they do use the same reservation platform.
#966800 by EstelleB
23 Jul 2025, 19:04
OliverD241 wrote:I take it you’re being sarcastic :cool: as this is great news


Hi Oliver, I wasn't really, every time they 'improve' the app or the website something either seems to go backwards or go wrong!
#966807 by OliverD241
24 Jul 2025, 16:01
EstelleB wrote:
OliverD241 wrote:I take it you’re being sarcastic :cool: as this is great news


Hi Oliver, I wasn't really, every time they 'improve' the app or the website something either seems to go backwards or go wrong!


I know what you mean. I do however think the app will be very very similar to the app of Delta.
Virgin have even started offering the same type of ecredits as Delta and manage booking portal is the same (changing cash booking online).
I’m sure in between now and end year they will be doing a lot of testing ;-) ;-)
#966814 by EstelleB
26 Jul 2025, 13:24
Fingers crossed, life would be so much simpler if we could do everything on an app/online rather than calling up. There have been years when I swear I have dreams about the songs that you get on hold with flying club!
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