pjh wrote:
I wonder if this was developed using an "Agile" approach.
Less of that kind of language please.
Thanks
Darren
Darren
Less of that kind of language please.
Less of that kind of language please.
Less of that kind of language please.
I finally was able to log into my account today after emailing customer services on Monday. They sent me my new number and I managed to changed my password and access the account although it took 3 attempts.
However, rather than showing my Lifetime Gold status it says my account expires next year
An absolute shambles.
Jilly
However, rather than showing my Lifetime Gold status it says my account expires next year
An absolute shambles.
Jilly
Just managed to log in...
My LTG status (as above) says it expires next year : Fail.
Recent transactions stop at May 2016 : Fail.
Flown miles incorrect : Fail.
Digital membership card - blank : Fail.
Our FlyingCo login no longer works : Fail.
So, by all measures that Virgin actually use for IT implementations to date : A complete success!
My LTG status (as above) says it expires next year : Fail.
Recent transactions stop at May 2016 : Fail.
Flown miles incorrect : Fail.
Digital membership card - blank : Fail.
Our FlyingCo login no longer works : Fail.
So, by all measures that Virgin actually use for IT implementations to date : A complete success!
I flew on the change over day and despite being told don't worry everything will be fine, guess what - nothing has been credited to my account 
After speaking to FC support yesterday they said many flights are having to be updated manually, and I suppose given the quantity of this and people who are missing miles & TPs too this may take a while!
One would think that when rolling out a system as big as this, firstly they would Alpha test it thoroughly and then they should have collected a sample of customers flying within the next few months to Beta test it and make sure everything works. Not just roll it out because its Delta's system - and needless to say it does look like a copy and paste job in most places with the book a flight page and mobile app looking identical.
One more rather big fail (which is quite funny) - I was on a connecting delta flight to DTW ticketed by VS, when waiting at the gate for boarding the PA called my name, I went over to the desk and was told "Oh good, you are here! Our system is not showing you as checked in". I think its apt that I mention at this point I was holding my boarding pass too Whilst the desk agent looked confused and said "Im sorry its a new system I don't know why this has happened" two people from Crawley were there who apologised etc and said they were having "teething problems".
But my bags still showed up in London and I got on the flight chuckling so I cant complain!
After speaking to FC support yesterday they said many flights are having to be updated manually, and I suppose given the quantity of this and people who are missing miles & TPs too this may take a while!
One would think that when rolling out a system as big as this, firstly they would Alpha test it thoroughly and then they should have collected a sample of customers flying within the next few months to Beta test it and make sure everything works. Not just roll it out because its Delta's system - and needless to say it does look like a copy and paste job in most places with the book a flight page and mobile app looking identical.
One more rather big fail (which is quite funny) - I was on a connecting delta flight to DTW ticketed by VS, when waiting at the gate for boarding the PA called my name, I went over to the desk and was told "Oh good, you are here! Our system is not showing you as checked in". I think its apt that I mention at this point I was holding my boarding pass too
Whilst the desk agent looked confused and said "Im sorry its a new system I don't know why this has happened" two people from Crawley were there who apologised etc and said they were having "teething problems". But my bags still showed up in London and I got on the flight chuckling so I cant complain!
SlimpyJones wrote:People are often quick to throw around "was this even tested" etc but oftentimes, speaking from experience, QA/testing are the ones to get shafted. If a project is slow coming out of development and deadlines aren't shifted, then it's less time to test. And then people wonder why things went wrong.
Surely this new IT has been literally years in making. I think it was originally due in 2015 after many previous years of promising a 'new system is coming soon' So surely the lengthy delay has been caused by testing the system - or perhaps not. This whole shambles is totally unacceptable and makes Virgin Atlantic look like a joke. There can be no acceptable excuses, only severe criticisms in my opinion.
Hev60 wrote:This whole shambles is totally unacceptable and makes Virgin Atlantic look like a joke.
What shambles? It's a total success!
Virgin Atlantic technology senior vice president Don Langford said: “I’m thrilled that we have been able to successfully transition to our new system.http://www.travelweekly.co.uk/articles/63955/virgin-atlantic-confirms-successful-it-upgrade
Early indications are that the new system is working well for customers, the airline said.
I'm glad Don is thrilled
Finally managed to login and even book a flight for my wife!
For those trying to search for miles flights, the only way now to see other dates is to select the "my dates are flexible option" and it will show all combinations in a 5 week period. It is, to be fair, an improvement on the system before as you can at least see available across multiple dates, both inbound and return.
For those trying to search for miles flights, the only way now to see other dates is to select the "my dates are flexible option" and it will show all combinations in a 5 week period. It is, to be fair, an improvement on the system before as you can at least see available across multiple dates, both inbound and return.
stuart_f wrote:Virgin Atlantic technology senior vice president Don Langford said: “I’m thrilled that we have been able to successfully transition to our new system.http://www.travelweekly.co.uk/articles/63955/virgin-atlantic-confirms-successful-it-upgrade
Early indications are that the new system is working well for customers, the airline said.
I'm glad Don is thrilled
There's some delusional fools in the VS management team then, who are living in fantasy world
Anyone got a new card yet? Message on the site when I fail to log in says i will get a new card by Wednesday.... does not say what Wednesday mind, and nout turned up today.
I have no time to call up to try to get into my account, I cant log in via email or my old FC number Grr
I have no time to call up to try to get into my account, I cant log in via email or my old FC number Grr
Message on the homepage now informing of maintenance to Flying Club in the wee hours of Thursday morning. Here's hoping to a resolution to everyone's problems in the morning!
SlimpyJones wrote:Message on the homepage now informing of maintenance to Flying Club in the wee hours of Thursday morning. Here's hoping to a resolution to everyone's problems in the morning!
all fingers & toes crossed then. However I'am thinking it might take a lot longer than just 2hours to rectify this shambles
Oh man this is infuriating.
My flights were affected by a schedule change which meant that I would not arrive in Chicago till almost midnight.
The OLD website was still connections based on same departure from Heathrow, with an earlier arrival in Chicago. RES amended my booking.
The NEW website now shows me on the original schedule changed midnight arrival, and won't let me book my friend on same flight as me as it's no longer offered as a connection.
So now on hold to reservations....
My flights were affected by a schedule change which meant that I would not arrive in Chicago till almost midnight.
The OLD website was still connections based on same departure from Heathrow, with an earlier arrival in Chicago. RES amended my booking.
The NEW website now shows me on the original schedule changed midnight arrival, and won't let me book my friend on same flight as me as it's no longer offered as a connection.
So now on hold to reservations....
So, since the upgrade, I am back on the original appalling connection with no notification from Virgin.
I can't book my friend on the same flight as website no longer offers the connection, although both flights are still operating. So frustrating.
I can't book my friend on the same flight as website no longer offers the connection, although both flights are still operating. So frustrating.
Sealink wrote:So, since the upgrade, I am back on the original appalling connection with no notification from Virgin.
I can't book my friend on the same flight as website no longer offers the connection, although both flights are still operating. So frustrating.
This is a bad reflection on VS. They need to grasp what is going on on and place a wholesale apology as a way of retaining customers confidence
buns
Even after the ‘maintainance’ I have still only been an Au member for 2 years according to their webite.....
Still LTG not reflected. I have the feeling this is going to go on as long as their previous attempt to update the website…….
Still LTG not reflected. I have the feeling this is going to go on as long as their previous attempt to update the website…….
Yup, post last night's maintenance it's a still a case of having to answer two security questions **every time** you log on. I'm fed up with entering the make of my first car and first pet every single time. But guess what, you can enter any old rubbish as answers and it still lets you in????
Utter shambles.
EDIT: Just posted this on VS's Facebook page:
"Hi, hope you can help. After all the issues following last weekend's website changes you took the site down last night to sort out Flying Club issues. I'm still so confused though: Will we have to answer the two security questions **every time** we log on. I'm having to enter the make of my first car and name of first pet every single time I need to go to Flying Club? What baffles me though is you that can enter any old rubbish as answers and it still lets you in......therefore what is the point of forcing us to go through all these clicks and question answering, when any old answer is accepted by your system? Thanks, James"
Utter shambles.
EDIT: Just posted this on VS's Facebook page:
"Hi, hope you can help. After all the issues following last weekend's website changes you took the site down last night to sort out Flying Club issues. I'm still so confused though: Will we have to answer the two security questions **every time** we log on. I'm having to enter the make of my first car and name of first pet every single time I need to go to Flying Club? What baffles me though is you that can enter any old rubbish as answers and it still lets you in......therefore what is the point of forcing us to go through all these clicks and question answering, when any old answer is accepted by your system? Thanks, James"
We're very sorry - we cannot process your request right now. Please try again later.
Later when? in the year? I've been trying four days and used different browsers. I've tried my old number (which I now know by heart) and my new number but nothing works.
What is odd, is that I got straight into change Mrs D's password on the first attempt and we joined at the same time.
I have sent an email to Flying Club contact center which they acknowledged on Tuesday but have not yet given me a response.
Dick D
Later when? in the year? I've been trying four days and used different browsers. I've tried my old number (which I now know by heart) and my new number but nothing works.
What is odd, is that I got straight into change Mrs D's password on the first attempt and we joined at the same time.
I have sent an email to Flying Club contact center which they acknowledged on Tuesday but have not yet given me a response.
Dick D
dickydotcom wrote:We're very sorry - we cannot process your request right now. Please try again later.
Later when? in the year? I've been trying four days and used different browsers. I've tried my old number (which I now know by heart) and my new number but nothing works.
What is odd, is that I got straight into change Mrs D's password on the first attempt and we joined at the same time.
I have sent an email to Flying Club contact center which they acknowledged on Tuesday but have not yet given me a response.
Dick D
I wouldn't hold out any hope of receiving a reply via the contact centre for a long time, they are however responding on Twitter fairly fast - even if the answer may not be helpful!
Nope, I don't !
Vegascrazy wrote:dickydotcom wrote:We're very sorry - we cannot process your request right now. Please try again later.
Later when? in the year? I've been trying four days and used different browsers. I've tried my old number (which I now know by heart) and my new number but nothing works.
What is odd, is that I got straight into change Mrs D's password on the first attempt and we joined at the same time.
I have sent an email to Flying Club contact center which they acknowledged on Tuesday but have not yet given me a response.
Dick D
I wouldn't hold out any hope of receiving a reply via the contact centre for a long time, they are however responding on Twitter fairly fast - even if the answer may not be helpful!
I finally received a reply yesterday to email regarding being locked out of my account after too many attempts. Account was reset, gave me my new FC number and I can now log in ok.
SNOMO wrote:gumshoe wrote:vic110 wrote:We are on a flight from Manchester to San Francisco which I think is a A330. The seat map now only has 3 rows of seats instead of 4.
That's because the UC cabins on the A330s are being refitted over the next year to make them less crowded. The 'D' seats are being removed.
Looking at the seat map now then it would appear that the 'bar' is now showing to be at the front of the plane ??? Does anyone know if thats what is planned please?
I specifically picked our seats to be away from the bar area which they won't be if this is going to be the case
Yes I am in exactly the same position. Selected seats at the front of the cabin to avoid the bar and now it may be adjacent. Anyone know where the bar will be? How long till the first one in service?
YNWA
No changes to missing TPs after this morning's maintenance. Assuming the maintenance even went ahead.
If I could offer a piece of constructive criticism to Oli (or anyone else from Virgin who may be reading), it is really frustrating to constantly have to click out of the warning about 12 year-olds being sat with an accompanying adult every time I want to access the seat map. Even moreso when there are no children on the booking.
With the seat map as well - it would be handy if the view could default to the cabin that I'm in. If I'm in Economy, I don't want to have to scroll down the entire seating plan (starting with UC at the front) just to select/view my seat.
If I could offer a piece of constructive criticism to Oli (or anyone else from Virgin who may be reading), it is really frustrating to constantly have to click out of the warning about 12 year-olds being sat with an accompanying adult every time I want to access the seat map. Even moreso when there are no children on the booking.
With the seat map as well - it would be handy if the view could default to the cabin that I'm in. If I'm in Economy, I don't want to have to scroll down the entire seating plan (starting with UC at the front) just to select/view my seat.
Penny_L wrote:Vegascrazy wrote:dickydotcom wrote:We're very sorry - we cannot process your request right now. Please try again later.
Later when? in the year? I've been trying four days and used different browsers. I've tried my old number (which I now know by heart) and my new number but nothing works.
What is odd, is that I got straight into change Mrs D's password on the first attempt and we joined at the same time.
I have sent an email to Flying Club contact center which they acknowledged on Tuesday but have not yet given me a response.
Dick D
I wouldn't hold out any hope of receiving a reply via the contact centre for a long time, they are however responding on Twitter fairly fast - even if the answer may not be helpful!
I finally received a reply yesterday to email regarding being locked out of my account after too many attempts. Account was reset, gave me my new FC number and I can now log in ok.
Penny, are you repeatedly being asked to answer two security questions every time you log on? Ones that, no matter what answer you provide, it still lets you in?
No...Just entering new membership number and password and it logs me in straight away
Am using iPad, whether that makes a difference?
Am using iPad, whether that makes a difference?
Penny_L wrote:No...Just entering new membership number and password and it logs me in straight away
Am using iPad, whether that makes a difference?
How odd, I'm on MacBook. When I log on with flying club number and password it asks for surname "for additional security", then I get an error flash up for around 3 secs saying that my credentials are incorrect, but then it offers up the list of security questions (you have to set two from a long list - eg. name of first pet) - to which I can enter in rubbish as answers.....then it lets me in. Others on Twitter are saying the same thing. Such a shame they got this all so incredibly wrong.
VS's reply to someone else this morning reporting the same as me is "I'm sorry for the errors you're experiencing, we are working on getting these issues fixed as soon as possible"
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