Also I don't want something for nothing. I want something to reflect the money I paid and the service and product I recieved. If something is faulty and not up to normal standard then I expect to be compensated. Quite how much was the original purpose of this thread. We all know that the standard of Upper Class has been slipping and slipping for a long time. One huge example is the food. For the last 3 return flights from the USA I have had one bite of my meal and left it. In a word, disgusting. I have never once complained about it. I felt on this occasion that this is a justified miles claim and yes I do want the maximum amount of miles I can get for a problem such as this. Hence I was asking the question.
quote:Originally posted by Nemmie
I'm guessing he's cabin crew which now makes sense as to his attitude.
ROTFL - What makes you say that?
Maybe he needs another career change. [}:)]
Nick
I'm guessing he's cabin crew which now makes sense as to his attitude.
ROTFL - What makes you say that?
Maybe he needs another career change. [}:)]
Nick
I believe in the complaining/compensation culture.
If the passenger is charged a premium rate by VS then the passenger is entitled to expect delivery of a premium service by VS.
On the basis of 'different strokes for different folks' expectations can range from being greeted by name to pretzels to seats that work to entertainment systems that function to clean cabins to Taittinger rather than Mumm champagne (Mumm is neither my most favourite champagne nor my most favourite roll-on deodorant).
If people didn't moan (look what was achieved yesterday in the ESTA issue) or require compensation nothing would change. And the norm would rapidly become a premium rate producing a less than premium service.
And miles. I, like Darren, think that VS are happy to hand them out like confetti simply because they don't expect the majority to be used. It is a pity that VS cannot be required to compensate in cash. Then things would get sorted.
PS Over 50 and proud if a tad decrepit[:#]
If the passenger is charged a premium rate by VS then the passenger is entitled to expect delivery of a premium service by VS.
On the basis of 'different strokes for different folks' expectations can range from being greeted by name to pretzels to seats that work to entertainment systems that function to clean cabins to Taittinger rather than Mumm champagne (Mumm is neither my most favourite champagne nor my most favourite roll-on deodorant).
If people didn't moan (look what was achieved yesterday in the ESTA issue) or require compensation nothing would change. And the norm would rapidly become a premium rate producing a less than premium service.
And miles. I, like Darren, think that VS are happy to hand them out like confetti simply because they don't expect the majority to be used. It is a pity that VS cannot be required to compensate in cash. Then things would get sorted.
PS Over 50 and proud if a tad decrepit[:#]
quote:Originally posted by Nemmie
I'm guessing he's cabin crew which now makes sense as to his attitude.
Quite frankly, I'm disgusted by that comment.
I'm guessing he's cabin crew which now makes sense as to his attitude.
Quite frankly, I'm disgusted by that comment.
quote:Originally posted by Nottingham Nick
quote:Originally posted by Nemmie
I'm guessing he's cabin crew which now makes sense as to his attitude.
ROTFL - What makes you say that?
Maybe he needs another career change. [}:)]
Nick
His tag under his posts and ''international bitch'' in his profile had me guessing. Wrong again LOL.
quote:Originally posted by Nemmie
I'm guessing he's cabin crew which now makes sense as to his attitude.
ROTFL - What makes you say that?
Maybe he needs another career change. [}:)]
Nick
His tag under his posts and ''international bitch'' in his profile had me guessing. Wrong again LOL.
quote:Originally posted by preiffer
quote:Originally posted by Nemmie
Thanks Hackneyguy. Is it worth pushing for more due the shelf not going down do you think?
I'm sorry - 'PUSHING FOR MORE'? Come ON.
Seriously. WHEN did the world turn into compo-kingdom? It's ridiculous. My partner 'didn't care to watch the DVD's'. So... if the IFE HAD worked, but they'd seen everything on offer - would that have required immediate compensation too?
The entertainment system was broken. VS REMEDIED that - they provided an alternative. Not ideal, but they did their very best.
As for the seat - were you REALLY put out by this? Did it REALLY *ruin* your entire journey? If it did, can I suggest about 100,000 things more important to concentrate on?
I'm sorry, but the compensation mentality has gone too far. Get over it. I know this will sound unreasonable / harsh / mean / short, but come ON people - this is ridiculous. This was not a case of consistent failings, of routine imperfections, of fraudulent advertising or of unfair claims. The 'compo-culture' (in my view) is one stop short of the 'knock-off-nigel' mentality in terms of a 'get what you can' view on life which is becoming the cancer of society at large. QUIT IT.
Thanks Preiffer - I am with you one this one too. Perhaps we got this thread off on the wrong foot but comments on pushing for more and upping the ante on comping seem to have helped that perception.
Things go wrong, heck on an aeroplane there are thousands of things that could go wrong and thankfully they usually don't. IF the FSM didn't act to adequately address your concerns I would have been irritated but I think he / she did in your case and the offer was appropriate. Hope you can use the miles to your benefit.
quote:Originally posted by Nemmie
Thanks Hackneyguy. Is it worth pushing for more due the shelf not going down do you think?
I'm sorry - 'PUSHING FOR MORE'? Come ON.
Seriously. WHEN did the world turn into compo-kingdom? It's ridiculous. My partner 'didn't care to watch the DVD's'. So... if the IFE HAD worked, but they'd seen everything on offer - would that have required immediate compensation too?
The entertainment system was broken. VS REMEDIED that - they provided an alternative. Not ideal, but they did their very best.
As for the seat - were you REALLY put out by this? Did it REALLY *ruin* your entire journey? If it did, can I suggest about 100,000 things more important to concentrate on?
I'm sorry, but the compensation mentality has gone too far. Get over it. I know this will sound unreasonable / harsh / mean / short, but come ON people - this is ridiculous. This was not a case of consistent failings, of routine imperfections, of fraudulent advertising or of unfair claims. The 'compo-culture' (in my view) is one stop short of the 'knock-off-nigel' mentality in terms of a 'get what you can' view on life which is becoming the cancer of society at large. QUIT IT.
Thanks Preiffer - I am with you one this one too. Perhaps we got this thread off on the wrong foot but comments on pushing for more and upping the ante on comping seem to have helped that perception.
Things go wrong, heck on an aeroplane there are thousands of things that could go wrong and thankfully they usually don't. IF the FSM didn't act to adequately address your concerns I would have been irritated but I think he / she did in your case and the offer was appropriate. Hope you can use the miles to your benefit.
There's a plane at JFK, to fly you back from far away
all those dark and frantic transatlantic miles
all those dark and frantic transatlantic miles
quote:Originally posted by Tinkerbelle
quote:Originally posted by Nemmie
I'm guessing he's cabin crew which now makes sense as to his attitude.
Quite frankly, I'm disgusted by that comment.
Not my intention to offend any cabin crew Tink.
I just got through reading Air Babylon so I guess I still have all that info rattling round in my brain.
quote:Originally posted by Nemmie
I'm guessing he's cabin crew which now makes sense as to his attitude.
Quite frankly, I'm disgusted by that comment.
Not my intention to offend any cabin crew Tink.
I just got through reading Air Babylon so I guess I still have all that info rattling round in my brain.
quote:Originally posted by Nemmie
I just got through reading Air Babylon so I guess I still have all that info rattling round in my brain.
Possibly the biggest work of fiction and the biggest load of rubbish ever.
I just got through reading Air Babylon so I guess I still have all that info rattling round in my brain.
Possibly the biggest work of fiction and the biggest load of rubbish ever.
quote:Originally posted by Nemmie
I'm guessing he's cabin crew which now makes sense as to his attitude.
Oh dear. [ii]
No, cabin crew are *far* more polite/tolerant than me, but I'm sure they appreciate the insinuation that they're not. [V]
I do accept your responses above, Nemmie - they're all valid as is your perspective on the situation. To clarify (as others have for me) it's the 'should I push for more' issue that grates - and hardly uncommon among more and more passengers/customers these days.
quote:Originally posted by Nemmie
...I felt on this occasion that this is a justified miles claim and yes I do want the maximum amount of miles I can get for a problem such as this. Hence I was asking the question.
For reference, pretty much every single time I'm in upper class, *something* is 'not quite right'.
Should it be? Yes.
If I were offered something in apology for this, would I accept it? Maybe (although I've often not - I've sent the miles off to VS' charity scheme before as my point wasn't for compensation it was to try and have things fixed in future).
Would I 'push for more' in a 'what can I get out of this?' sense? No.
I'm guessing he's cabin crew which now makes sense as to his attitude.
Oh dear. [ii]
No, cabin crew are *far* more polite/tolerant than me, but I'm sure they appreciate the insinuation that they're not. [V]
I do accept your responses above, Nemmie - they're all valid as is your perspective on the situation. To clarify (as others have for me) it's the 'should I push for more' issue that grates - and hardly uncommon among more and more passengers/customers these days.
quote:Originally posted by Nemmie
...I felt on this occasion that this is a justified miles claim and yes I do want the maximum amount of miles I can get for a problem such as this. Hence I was asking the question.
For reference, pretty much every single time I'm in upper class, *something* is 'not quite right'.
Should it be? Yes.
If I were offered something in apology for this, would I accept it? Maybe (although I've often not - I've sent the miles off to VS' charity scheme before as my point wasn't for compensation it was to try and have things fixed in future).
Would I 'push for more' in a 'what can I get out of this?' sense? No.
quote:Originally posted by Tinkerbelle
quote:Originally posted by Nemmie
I just got through reading Air Babylon so I guess I still have all that info rattling round in my brain.
Possibly the biggest work of fiction and the biggest load of rubbish ever.
You haven't read any Jilly Cooper then?
[n]
quote:Originally posted by Nemmie
I just got through reading Air Babylon so I guess I still have all that info rattling round in my brain.
Possibly the biggest work of fiction and the biggest load of rubbish ever.
You haven't read any Jilly Cooper then?
[n]
Come on Tink you know that there are TERRIBLE cabin crew out there.
On the flip side there are AMAZING ones. It really makes or breaks a flight for us.
On our recent flights, FANTASTIC crew on the way out. I mean REALLY REALLY wonderful.
On other flights I have been made to feel like I don't fit in or deserve to be in Upper.
On the flip side there are AMAZING ones. It really makes or breaks a flight for us.
On our recent flights, FANTASTIC crew on the way out. I mean REALLY REALLY wonderful.
On other flights I have been made to feel like I don't fit in or deserve to be in Upper.
quote:Originally posted by Scrooge
And I am sure that the CC that post here are happy he is not.
Why not - Preiffer would be perfect cabin crew swishing through the aisles with a 'You F'coffee' [}:)]
And I am sure that the CC that post here are happy he is not.
Why not - Preiffer would be perfect cabin crew swishing through the aisles with a 'You F'coffee' [}:)]
There's a plane at JFK, to fly you back from far away
all those dark and frantic transatlantic miles
all those dark and frantic transatlantic miles
quote:Originally posted by Nemmie
Come on Tink you know that there are TERRIBLE cabin crew out there.
On the flip side there are AMAZING ones. It really makes or breaks a flight for us.
On our recent flights, FANTASTIC crew on the way out. I mean REALLY REALLY wonderful.
On other flights I have been made to feel like I don't fit in or deserve to be in Upper.
I know that there are bad crew out there but you couldn't be further from the truth if you're getting your opinions of us from Air Babylon.
Come on Tink you know that there are TERRIBLE cabin crew out there.
On the flip side there are AMAZING ones. It really makes or breaks a flight for us.
On our recent flights, FANTASTIC crew on the way out. I mean REALLY REALLY wonderful.
On other flights I have been made to feel like I don't fit in or deserve to be in Upper.
I know that there are bad crew out there but you couldn't be further from the truth if you're getting your opinions of us from Air Babylon.
quote:Originally posted by preiffer
quote:Originally posted by Nemmie
I'm guessing he's cabin crew which now makes sense as to his attitude.
Oh dear. [ii]
No, cabin crew are *far* more polite/tolerant than me, but I'm sure they appreciate the insinuation that they're not. [V]
I do accept your responses above, Nemmie - they're all valid as your perspective on the situation. To clarify (as others have for me) it's the 'should I push for more' issue that grates - and hardly uncommon among more and more passengers/customers these days.
quote:Originally posted by Nemmie
...I felt on this occasion that this is a justified miles claim and yes I do want the maximum amount of miles I can get for a problem such as this. Hence I was asking the question.
For reference, pretty much every single time I'm in upper class, *something* is 'not quite right'.
Should it be? Yes.
If I were offered something in apology for this, would I accept it? Maybe (although I've often not - I've sent the miles off to VS' charity scheme before as my point wasn't for compensation it was to try and have things fixed in future).
Would I 'push for more' in a 'what can I get out of this?' sense? No.
Like HWVlover said ''diff strokes for diff folks'' then preiffer. You have the luxury of sending any unwanted miles off to charity. Thats wonderful for you. Unfortunately for me I save and save them up until I can use them for a flight upgrade or milage reward and don't have the oppertunity to give them to a good cause.
I know things go wrong on aeroplanes. I have flown Upper (not many compared to most on here) over 20 times and yep on most flights something is wrong. Do I complain every time? No of course not.
And I'm pretty sure I have met cabin crew as unpolite as you and way worse.
quote:Originally posted by Nemmie
I'm guessing he's cabin crew which now makes sense as to his attitude.
Oh dear. [ii]
No, cabin crew are *far* more polite/tolerant than me, but I'm sure they appreciate the insinuation that they're not. [V]
I do accept your responses above, Nemmie - they're all valid as your perspective on the situation. To clarify (as others have for me) it's the 'should I push for more' issue that grates - and hardly uncommon among more and more passengers/customers these days.
quote:Originally posted by Nemmie
...I felt on this occasion that this is a justified miles claim and yes I do want the maximum amount of miles I can get for a problem such as this. Hence I was asking the question.
For reference, pretty much every single time I'm in upper class, *something* is 'not quite right'.
Should it be? Yes.
If I were offered something in apology for this, would I accept it? Maybe (although I've often not - I've sent the miles off to VS' charity scheme before as my point wasn't for compensation it was to try and have things fixed in future).
Would I 'push for more' in a 'what can I get out of this?' sense? No.
Like HWVlover said ''diff strokes for diff folks'' then preiffer. You have the luxury of sending any unwanted miles off to charity. Thats wonderful for you. Unfortunately for me I save and save them up until I can use them for a flight upgrade or milage reward and don't have the oppertunity to give them to a good cause.
I know things go wrong on aeroplanes. I have flown Upper (not many compared to most on here) over 20 times and yep on most flights something is wrong. Do I complain every time? No of course not.
And I'm pretty sure I have met cabin crew as unpolite as you and way worse.
quote:Originally posted by Tinkerbelle
quote:Originally posted by Nemmie
Come on Tink you know that there are TERRIBLE cabin crew out there.
On the flip side there are AMAZING ones. It really makes or breaks a flight for us.
On our recent flights, FANTASTIC crew on the way out. I mean REALLY REALLY wonderful.
On other flights I have been made to feel like I don't fit in or deserve to be in Upper.
I know that there are bad crew out there but you couldn't be further from the truth if you're getting your opinions of us from Air Babylon.
No most of my opinions come from personal experience. Air Babylon just made me think most of what I suspected is true.
From a positive point of view I will never ever be rude or curt with cabin crew ever again. At least not before my food is served anyway. j/k
quote:Originally posted by Nemmie
Come on Tink you know that there are TERRIBLE cabin crew out there.
On the flip side there are AMAZING ones. It really makes or breaks a flight for us.
On our recent flights, FANTASTIC crew on the way out. I mean REALLY REALLY wonderful.
On other flights I have been made to feel like I don't fit in or deserve to be in Upper.
I know that there are bad crew out there but you couldn't be further from the truth if you're getting your opinions of us from Air Babylon.
No most of my opinions come from personal experience. Air Babylon just made me think most of what I suspected is true.
From a positive point of view I will never ever be rude or curt with cabin crew ever again. At least not before my food is served anyway. j/k
#725258 by Guest
15 Sep 2009, 12:15
15 Sep 2009, 12:15
quote:Originally posted by Nemmie
[And I'm pretty sure I have met cabin crew as unpolite as you and way worse.
Now now - I feel this thread is getting too personal.
Preiffer is a fine guy whome I have had the pleasure to meet and spend some time with in the USA, so please can we keep this thread polite ? [y]
[And I'm pretty sure I have met cabin crew as unpolite as you and way worse.
Now now - I feel this thread is getting too personal.
Preiffer is a fine guy whome I have had the pleasure to meet and spend some time with in the USA, so please can we keep this thread polite ? [y]
Nemmie may I offer you a friendly piece of advice?
I have always found it better to actually take a moment or two before replying to any posts to actually think about what I am typing. This way you make no posts in haste and none which can be taken the wrong way.
[:X]
I have always found it better to actually take a moment or two before replying to any posts to actually think about what I am typing. This way you make no posts in haste and none which can be taken the wrong way.
[:X]
I think this thread has about run its course.
To summarise:
We all agree the compensation culture is out of hand.
We all agree genuine issues should be dealt with with an appropriate level of compensation.
We all agree Paul is a nice, lovely chap and that he should become Cabin Crew.
To summarise:
We all agree the compensation culture is out of hand.
We all agree genuine issues should be dealt with with an appropriate level of compensation.
We all agree Paul is a nice, lovely chap and that he should become Cabin Crew.
quote:Originally posted by Neil
We all agree Paul is a nice, lovely chap and that he should become Cabin Crew.
Have you actually met Paul? [:w]
We all agree Paul is a nice, lovely chap and that he should become Cabin Crew.
Have you actually met Paul? [:w]
xxx
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