quote:Originally posted by Edna Cloud
I have travelled in Y and not been able to eat the only option left (a veggie phase!), but I was not offered, not did I expect to be offered, food from J. In the circumstances, the member of cabin crew probably felt that they did the best they could in providing a meal to you.
It sounds as if some passengers were being indiscreet and it would have been a good idea to have mentioned this at the time, but I know that that can be difficult to do. The most likely explanation is that someone didn't follow correct company procedure, which leaves the possibility of the member of staff who was responsible for the people on the jumpseat being disciplined formally or even being dismissed. I would hate that to happen as a result of something I'd said (but perhaps I'm too soft!!).
I'm sorry that you were not able to get the meal you wanted and that the service fell short of your expectations; that's always disappointing.
EC
The lack of meal really isn't the issue. It's the fact that within my sight and earshot, the 2 occupants of the crew seats - one of at least I have good reason to believe was crew and/or travelling with crew - were offered preferential treatment while a fare-paying passenger did not receive the service for which they had paid.
If I fail to follow my own company's procedures then I risk the resulting penalty. 'If you don't want to do the time, don't do the crime.' I am not going to keep quiet about poor service just in case the person who provided that poor service gets into trouble! If no-one complains, the poor service will never be improved.
I have travelled in Y and not been able to eat the only option left (a veggie phase!), but I was not offered, not did I expect to be offered, food from J. In the circumstances, the member of cabin crew probably felt that they did the best they could in providing a meal to you.
It sounds as if some passengers were being indiscreet and it would have been a good idea to have mentioned this at the time, but I know that that can be difficult to do. The most likely explanation is that someone didn't follow correct company procedure, which leaves the possibility of the member of staff who was responsible for the people on the jumpseat being disciplined formally or even being dismissed. I would hate that to happen as a result of something I'd said (but perhaps I'm too soft!!).
I'm sorry that you were not able to get the meal you wanted and that the service fell short of your expectations; that's always disappointing.
EC
The lack of meal really isn't the issue. It's the fact that within my sight and earshot, the 2 occupants of the crew seats - one of at least I have good reason to believe was crew and/or travelling with crew - were offered preferential treatment while a fare-paying passenger did not receive the service for which they had paid.
If I fail to follow my own company's procedures then I risk the resulting penalty. 'If you don't want to do the time, don't do the crime.' I am not going to keep quiet about poor service just in case the person who provided that poor service gets into trouble! If no-one complains, the poor service will never be improved.
