But the problem is (from my experience), the airline will tell all passengers to go to the customer service desk at the same time to arrange transport/hotels/rebooking etc. If they applied the same order as boarding an aircraft, you wouldn't end up with the chaotic scenes I've seen (all my experiences have been outside of the UK involving contracted staff which is another problem).
You are always going to get some idiots who think they should be put first, but you get these people in all aspects of life. They should be put in their place by airline staff.
On the communication, I've found it's the low cost airlines who provide the minimal information. I think part of this is down to trying to avoid passengers claiming compensation - I've had two low cost airline cancellations and am still none the wiser as to the reason behind the cancellations apart from "technical reasons".
The one Virgin cancellation I had was in St Lucia. Got a phone call the morning I was due to leave and told not to check out as the flight has been cancelled. Not given a reason why, but didn't really care. Two extra free days on the beach was a rather pleasing result.
You are always going to get some idiots who think they should be put first, but you get these people in all aspects of life. They should be put in their place by airline staff.
On the communication, I've found it's the low cost airlines who provide the minimal information. I think part of this is down to trying to avoid passengers claiming compensation - I've had two low cost airline cancellations and am still none the wiser as to the reason behind the cancellations apart from "technical reasons".
The one Virgin cancellation I had was in St Lucia. Got a phone call the morning I was due to leave and told not to check out as the flight has been cancelled. Not given a reason why, but didn't really care. Two extra free days on the beach was a rather pleasing result.
