Flight Cancelled - Compensation Rights Denied

Interesting that VS don't mention the downgrade compensation on their page listing PAX rights under EU 2621/2004. That section is missing. ISTBC but I think you they should also be entitled to the 75% refund even though they have accepted the FC miles.

Not that I'm casting aspersions, but could the 80k miles have been covertly offered instead of the refund?

Yes, but the regulations are very clear for involuntary downgrades, so regardless of what VS have or try to offer, if you are involuntary downgraded you are entitled to a 75% refund.

I fully agree Neil, it's just interesting that VS have omitted that whole section of the regulations from the web page meaning you have to search elsewhere for that info, if you know it exists. Which is why I was half suggesting that the miles were offered in lieu of the cash refund. If, and I mean if because we don't know, that is the case, then shame on VS staff who did that.

Hi, Our friends have just received this letter this morning from VA following a letter saying they were not happy with the decision

We are writing with good news regarding your claim for compensation with respect to your cancelled flight.

As you know your claim was originally declined due to extraordinary circumstances. However, following negotiations with our fuel supplier, they have compensated ourselves and we feel it is only right to pass this back to you.

Please find enclosed a cheque for £496.93 per person in full and final settlement.

A result in the end!!

Thanks for all your help and replies

Steve

Great result & well done Virgin for doing the decent thing for their customers. y)