Downgrading / swapping flights?

Just seen this on twitter:

Link to CNN.

I hope that this is just a 'one off' and not the sign of things to come...








Edit to shorten link...... Nick

[Scrooge]

I am hoping it is a one off as well, saying they are the same ticket class is all well and good, but there is a huge difference between W and Y.

Not good, especially as apparently only sorted after the threat of the small claims court!

I would hazard a guess that that bit was cock-up rather than conspiracy

I had a similar experience with Virgin coming back from Orlando - was travelling PE and they cancelled the first flight of the evening and rebooked me in economy on the next available Virgin flight. The ground agents refused to accept there was a £ difference in fare at the time between PE and Econ and described them as 'equivalent'. It took four months(!) of hassling Virgin to eventually get a refund on the difference and some extra miles by way of apology.

quote:I am hoping it is a one off as well, saying they are the same ticket class is all well and good, but there is a huge difference between W and Y.

can you please explain,so I can get my head around the problem


thks

what exactly is twitter? I registered expecting it to be like facebook but it doesnt seem anything like that.

Discussions such as this leave me thinking that VS 'customer services' has become an extemely thinly veiled excuse for a brick wall where any complaint is dealt with in much the same way as contesting a parking ticket. It sounds like the procedure is designed to be so opaque that the customer (you know, those folks that provide revenue to keep the company afloat and the blinkered bean counters counting flowers, cushions and amenity kits) is faced with such a seemingly deliberate lack of response that eventually they'll give up.

If this is situation normal, then it's pathetic. Parallels to a Ryanair mentality are spookily close.

H