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#755407 by alibeau
15 Sep 2010, 14:54
As previously mentioned we are looking to book flights for a family of four in either PE or UC for both Feb and Aug 2011.

Up until this year, I have just booked directly on the VA website. When I have started to 'shop around' for next years flights I have found them cheaper on pretty much every webiste I have found eg Expedia, Ebookers, Thomas Cook etc...

Why/how are these sites cheaper? It seems that VA don't want me to book direct??! Am I missing something blindingly obvious?

Ali :)
#755409 by Nottingham Nick
15 Sep 2010, 15:49
I don't think it is a stupid question at all.
It is something I have wondered from time to time. It also applies to hotels. How come a room on the hotel website is $150 and Priceline can punt it out for less than $50?

Nick
#755411 by Leanne
15 Sep 2010, 15:57
No idea either, but I was looking at flights to NYC on VA the other day, and I am sure I saw somewhere on the page that VA flights won't be cheaper elsewhere (to be fair the ones I was looking at weren't).
#755412 by alibeau
15 Sep 2010, 16:30
Nottingham Nick wrote:I don't think it is a stupid question at all.
It is something I have wondered from time to time. It also applies to hotels. How come a romm on the hotel website is $150 and Pricelune can punt it out for less than $50?

Nick


Good point, I hadn't thought about it in relation to hotels. I guess it might apply to lots of different products/services if I stop to think about it.

I just had this horrid feeling that VA were trying to wriggle out of some type of 'responsibility' by encouraging me to book elsewhere and therefore agreeing to a different websites terms and conditions, silly I know..... I think I am getting paranoid in my old age :D

Thanks for all replies.

Ali :)
#755413 by alibeau
15 Sep 2010, 16:35
Leanne wrote:No idea either, but I was looking at flights to NYC on VA the other day, and I am sure I saw somewhere on the page that VA flights won't be cheaper elsewhere (to be fair the ones I was looking at weren't).


Yes, I have enquired about the price match guarantee policy. From my understanding I have to book the full price flights through VA and then take a screenshot from the other website of the cheaper flights and VA will refund the difference. I don't think I am confident enough to do this just incase my cheaper quote doesn't match the correct criteria :?

Ali :)
#755414 by slinky09
15 Sep 2010, 16:44
alibeau wrote:
Leanne wrote:No idea either, but I was looking at flights to NYC on VA the other day, and I am sure I saw somewhere on the page that VA flights won't be cheaper elsewhere (to be fair the ones I was looking at weren't).


Yes, I have enquired about the price match guarantee policy. From my understanding I have to book the full price flights through VA and then take a screenshot from the other website of the cheaper flights and VA will refund the difference. I don't think I am confident enough to do this just incase my cheaper quote doesn't match the correct criteria :?

Ali :)


This is a policy with which I'll guess VS has lots of get outs, firstly they might argue that they have 'sold' a bunch of seats at bucket fare 1 to another site, but their own allocation of these seats has been sold. Hence you're not comparing like for like and therefore no refund of difference ...
#755447 by Sealink
16 Sep 2010, 00:35
slinky09 wrote:
alibeau wrote:
Leanne wrote:No idea either, but I was looking at flights to NYC on VA the other day, and I am sure I saw somewhere on the page that VA flights won't be cheaper elsewhere (to be fair the ones I was looking at weren't).


Yes, I have enquired about the price match guarantee policy. From my understanding I have to book the full price flights through VA and then take a screenshot from the other website of the cheaper flights and VA will refund the difference. I don't think I am confident enough to do this just incase my cheaper quote doesn't match the correct criteria :?

Ali :)


This is a policy with which I'll guess VS has lots of get outs, firstly they might argue that they have 'sold' a bunch of seats at bucket fare 1 to another site, but their own allocation of these seats has been sold. Hence you're not comparing like for like and therefore no refund of difference ...


I don't think they will use a lot of get outs, as airlines are loath to what is essentially, giving control of inventory to 3rd parties websites. The reason VS can give this guarantee is because all the websites like Expedia etc. are dipping into the same pool. Tour operators sell seats at a discount only as part of a package so can't be compared the same way.

If it's the exact same flights and the price is lower on another website then VS will refund the difference. I am not sure though if the difference is just VS's awful credit card fee would they do anything. I doubt it.
#755448 by Sealink
16 Sep 2010, 00:59
Nottingham Nick wrote:I don't think it is a stupid question at all.
It is something I have wondered from time to time. It also applies to hotels. How come a room on the hotel website is $150 and Priceline can punt it out for less than $50?

Nick


I can explain this in a very roundabout way - hopefully my attempt to explain doesn't come across as patronising. ( I read my first draft and decided to add this caveat! )

Priceline, Expedia, lastminute.com, Superbreak etc. have marketing budgets that most hotels can only dream of, and market penetration (oooer missus) which many hotels simply don't have. Go into any travel agent in the UK, and there'll be a Superbreak brochure on the shelves. Superbreak, like Priceline is a trusted brand in the eyes of the public and amongst travel agents. Who has heard of Ten Manchester Street? (OK, so this is the wrong site to ask that question!) - but I'll wager a lot of people haven't. But it gets a listing in the Superbreak brochure. And a page on their website, AND in all the websites that Superbreak powers. In return, Superbreak get a simple to sell rate, and when they sign the contract each year, they'll probably get one or two rooms a night to sell, every night, all year. This simply means that Superbreak don't have to call the hotel to sell that room, and the hotel cannot sell that room to anyone else. Although overbooking occurs, but that's another story.

So, Ten Manchester Street is selling well, and decides to stop selling its special offers for a specific date, or sells out of all it's "Category A" rooms, or "Special Offer" rates. Superbreak still has that room at the price agreed back at the start of the year. It appears that Superbreak is cheaper than calling the hotel direct, however, its just a matter of timing. Superbreak hasn't sold that room yet. And now the price looks much more attractive. And Superbreak has access to 6000+ travel agents, untold thousands of web customers and more. Add in the marketing efforts of Lastminute.com, Expedia, Laterooms, Booking.com etc. and you get an idea of how important these websites can be to hotels, and why they often appear to be cheaper.

Some hotels, usually the smaller ones, will agree very heavily discounted rates, because they never be visible in the market on their own - so sometimes they will always be cheaper through 3rd parties.
#755474 by galaxypuppy
16 Sep 2010, 13:07
I was going to book my forthcoming MCO flights direct with VA, but browsing the web found 2 travel agents quoting 10% less than VA for exact same flights. Some travel agents are willing to eat into their own profit margins (agency commission) to offer flights below what VA want the minimum price to be. My TA also added in a free business lounge at LGW even though I'm flying PE.

Admittedly in the end I used a discounted travel service that comes with a premium bank account, however I did find another agent on the web offerring same discounted rate.

Incidentally I also priced up the whole holiday for 2 people, with hotel and car hire, for around £600 less than exact same holiday with Virgin Holidays.
#755507 by napamatt
16 Sep 2010, 20:26
At least the internet makes it easy to find such deals and allows consumers to exploit the relative strength and weakness of particular brands / operators and how their relationships are structured.

I sell wine from wineries direct to the consumer - in many cases a mega store like Costco will sell the wine far cheaper than I can because as the winery, I'm trying to maintain the SRP upon which are wholesale prices are dependant. So the savvy consumer can shop around, using tools like Wine-searcher and find x wine at the cheapest price somewhere in the US and buy from there. I'd rather they bought from me, but at the end of the day the fact they buy my company's wine is the important thing. As a business we accept that different channels produce different revenue and margin results for us, with Direct being the best. Virgin is in exactly the same place.
#755509 by honey lamb
16 Sep 2010, 22:26
Nottingham Nick wrote:It is something I have wondered from time to time. It also applies to hotels. How come a room on the hotel website is $150 and Priceline can punt it out for less than $50?

Nick

As can be seen from my trip reports I frequently manage to get a room in an hotel via Priceline for less than $50. However I should point out that when I do so I am bidding for a room by naming a price and I do not know the hotel until my bid has been accepted. Most of the time I am happy but I have had a couple of dud deals when hotels branded as 3* or 4* are well below expectation. In addition it is virtually impossible to book well in advance since hotels only release rooms to the bidding part of Priceline when their booking inventory shows that they have a high number of vacant rooms. As a result it really is only in the last couple of weeks before travel that I have been successful. I therefore usually book a cancellable room in an hotel I would be happy to stay in and then cross my fingers! Why don't I stay in the hotel I have already booked? Well, if I am arriving in an LHR hotel somewhere between 10 and 11 pm and leaving at about 8am the following morning, all I want is a bed and a drink in the bar and if Priceline can give me a 4* hotel for a song, then who am I to quibble?

I should say that there is no way I would use Priceline if there is a certain hotel I want to stay in. In the same way we say to people wondering how to get upgrades - if I want to fly UC, I pay for it and if I want to stay in a particular hotel, then I also pay for it
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