New call Centre

Just spoke to a member of staff in the new call centre verry impressed with the person I spoke to y)
Now.. to my complaint..... n( Took 5 minutes to get a real person and all I got was music on hold, no announcement, so I was not 100% sure I had called the correct number. I was calling as when I logged in to "manage my bookings" I got a messege saying my flights had changed and to call URGENTLY on an 0844 number, now if its so urgent surely VS should call me or text me or e-mail me or write to me... not rely on my logging into my booking and finding the message and paying for the privilidge of finding out my flight times had changed by 20 minutes (which was obvious as it was actually displayed on the manage my booking page)!

Hello,

This has been discussed a fair bit recently, I think VS are playing with their schedules. I've mentioned a few times that an email notification would be good. Some have received a text or email, but most find out when logging into their booking to see the change accept.

Was there a purple box at the top of the MMB screen asking you to review, then a tickbox below the flight detail to accept the change?

I've not had any issues with getting through, however, I suppose as with any call centre they do have peaks in calls to manage.

Were you on hold to music? I have found the VS IVR (options) quite straightforward and straight into hold music.

Luke

My other half received an email a few days ago that had the new flight times in it. It's less than a month to go until she flies and the time changed earlier by 3 hours.