Having had a wonderful flight out 2 weeks earlier (VS027 PE) I was braced for a jam packed flight back in economy. Using the downtown Disney bag drop facility (brilliant service) one of the team told me the flight was over-booked and they'd need 4 passengers to drop out with a flight back to MCR the same day (and connecting flights to LGW) and 4 complimentary tickets to any other virgin destination.
We are starting to plan a trip to hong kong and Bali in 12/11 so after a quick huddle we decided to offer ourselves up. Clearly there are no g'tees and we turned up at the airport and waited until check in closed and I was told that our seats would be needed. Feeling pretty happy I went to get the family and returned to be told that there'd been a mistake and the seats wouldn't be needed - despite there being a chap at the desk pretty irate about being told he couldn't get back to LGW and would have to go to MCR....
We all felt a bit deflated and our mood wasn't helped by the equipment on board - Hotlips - all of our seat back screens wouldn't lock and instead were in the angled position- no problem for an adult but the kids had to sit on their ruck sacks to see the screen clearly- a number of other people seemed go have the same problem as well as screens freezing, seat reclining problems and the leg room compromised by the video box. CC were great but I wonder if they are embarrassed at having such old equipment.
Anyway enough moaning, flight departed and arrived on time which was great and a wonderful holiday........just need to start saving for those flights to hong kong that, for 5 minutes, I thought I'd got lucky with!
Would be interested to know if anyone has any other experiences with over-booking?
We are starting to plan a trip to hong kong and Bali in 12/11 so after a quick huddle we decided to offer ourselves up. Clearly there are no g'tees and we turned up at the airport and waited until check in closed and I was told that our seats would be needed. Feeling pretty happy I went to get the family and returned to be told that there'd been a mistake and the seats wouldn't be needed - despite there being a chap at the desk pretty irate about being told he couldn't get back to LGW and would have to go to MCR....
We all felt a bit deflated and our mood wasn't helped by the equipment on board - Hotlips - all of our seat back screens wouldn't lock and instead were in the angled position- no problem for an adult but the kids had to sit on their ruck sacks to see the screen clearly- a number of other people seemed go have the same problem as well as screens freezing, seat reclining problems and the leg room compromised by the video box. CC were great but I wonder if they are embarrassed at having such old equipment.
Anyway enough moaning, flight departed and arrived on time which was great and a wonderful holiday........just need to start saving for those flights to hong kong that, for 5 minutes, I thought I'd got lucky with!
Would be interested to know if anyone has any other experiences with over-booking?